This is our second stay at this location, and unfortunately this visit has been extremely disappointing. I’m outlining the key issues below for your awareness and action.
1. The front-desk experience was far below the standard we experienced previously. The staff member who checked us in was visibly unhappy and spoke in an abrupt, dismissive tone. Her question about whether we were staying at Home2 or Hampton was delivered in a way that felt confusing and unprofessional.
2. We had booked two rooms, and this was mishandled as well. The same staff member said she was “in training” and struggled to process our Expedia reservation because it listed a nickname instead of a legal name. The process became unnecessarily complicated, and after a four-hour drive with a toddler and tired family, I finally had to ask for someone else to handle the check-in.
3. The first room we were given (414) had a clogged toilet. After everything already mentioned, being told to wait for an engineer instead of being moved immediately was frustrating and unreasonable. We eventually requested and received a new room, but it took almost an hour from arrival to actually settle in.
4. On the second day, housekeeping didn’t arrive until about 3 PM, right during my baby’s nap time. We forgot to put up the DND sign, which I understand, but the housekeeper made excessive noise right outside our door and left it open for several minutes, which was extremely disruptive.
Given how positive our first st