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Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

3.0 star property

Photo gallery for Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Terrace/patio
Sauna, hot tub, steam room, hot stone massages, sports massages
Gallery Family Room
Restaurant
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Wengen, Lauterbrunnen, BE, 3823
  • Wengen LWM
    ‪1 min walk‬
  • Mannlichen Mountain
    ‪1 min walk‬
  • Grindelwald - Wengen Ski Area
    ‪1 min walk‬
  • Bern (BRN-Belp)
    ‪69 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 33 sq m
  • Sleeps 4
  • 4 Double Beds

View all photos for Gallery Family Room

Gallery Family Room

Gallery Family Room

  • Sleeps 6
  • 5 Twin Beds

View all photos for Panoramic superior double room with view of the Jungfrau

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Panoramic superior double room with view of the Jungfrau

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Double Room With View of the Jungfrau

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Panoramic Double Room With View of the Jungfrau

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Comfort Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Triple Room

  • 22 sq m
  • Sleeps 3
  • 3 Twin Beds

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Exterior

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  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (173)
The price is NZ$671
for 1 room
includes taxes & fees
8 Mar - 9 Mar
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About the area

Lauterbrunnen

A stay at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel places you in the heart of Lauterbrunnen, steps from Grindelwald - Wengen Ski Area and Mannlichen Mountain. .This family-friendly hotel is 5.8 mi (9.4 km) from Eiger and 16.4 mi (26.4 km) from First Station.

What's nearby

  • Wengen LWM - 1 min walk
  • Wengen-Mannlichen Cable Car - 1 min walk
  • Valley Museum Lauterbrunnen - 73 min drive
  • Staubbach Falls - 73 min drive
  • Trummelbach Falls - 75 min drive

Getting around

  • Wengen Station - 1 min walk
  • Bern (BRN-Belp) - 109 min drive

Restaurants

  • ‪Horner Pub - ‬71 min drive
  • ‪Restaurant Weidstübli - ‬73 min drive
  • ‪BASE Cafe - ‬72 min drive
  • ‪Flavours - ‬71 min drive
  • ‪Berghaus Männlichen - ‬39 min drive

About this property

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Family ski hotel with 2 restaurants
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel offers 120 accommodations with safes and bathrobes. Flat-screen televisions come with satellite channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Stay in one of 120 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. A hot tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include multilingual staff, luggage storage, and a library.
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel has 2 restaurants on site.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 2 restaurants
  • 1 bar

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Ice skating
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • Corner/local shop
  • Indoor pool
  • Mini golf
  • Playground

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Corner/local shop
  • Library
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Height-adjustable showerhead

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: CHF 40
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CHF 40

Special check-in instructions

The front desk is open daily from 7:30 AM - 10 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Wengen is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 5.30 per person, per night for adults; CHF 2.20 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 25 per pet, per night
  • Early check-in fee: CHF 40 (subject to availability)
  • Late check-out fee: CHF 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, and TWINT
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 14 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision
Guests under 4 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Lauberhorn
Hotel Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen
Victoria Lauberhorn
Victoria Lauberhorn Hotel
Victoria Lauberhorn Wengen
Hotel Victoria-Lauberhorn Wengen
Victoria-Lauberhorn Wengen
Hotel Victoria-Lauberhorn Lauterbrunnen
Victoria-Lauberhorn Lauterbrunnen
Arenas Resort Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn
Hotel Arenas Resort Victoria-Lauberhorn Wengen
Wengen Arenas Resort Victoria-Lauberhorn Hotel
Hotel Arenas Resort Victoria-Lauberhorn
Hotel Victoria Lauberhorn
Victoria Lauberhorn Wengen
Arenas Resort Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen a Faern Collection Hotel
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Hotel

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 337 out of 594 reviews
Rating 8 - Good. 184 out of 594 reviews
Rating 6 - Okay. 46 out of 594 reviews
Rating 4 - Poor. 14 out of 594 reviews
Rating 2 - Terrible. 13 out of 594 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Abdullah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

renee, medicine hat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Oct 2024

6/10 Okay

Valerie

Stayed 2 nights in Oct 2024

10/10 Excellent

Wai Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and view. Not much choice for food after dark. There is also some construction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Stayed 1 night in Oct 2024

10/10 Excellent

Bryce

Travelled with partner
The room we had was small, but nice and adequate for our needs. The breakfast buffet was good. We were hoping to use the spa but it closed early enough that we weren’t able to use it by the time we got back to the hotel after dinner.
Stayed 1 night in Sep 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was nervous when we walked off the train to see the front of the hotel covered in scaffolding and repairs but we got a beautiful view of the mountain and town. The shower temperature would constantly change, luckily never too hot or too cold but it was strange. Large flat decorative pillows were the only pillow option. The man who checked us in and out was extremely nice, welcoming and friendly. The rest of the staff at front desk were reserved. Restaurant is pretty good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountaintop oasis
Soo grateful for their service!!! Note to guests to read the email that you need to check in ahead of time and that they have specific hours for check-in because the town closes down around 10 PM. The most important fact is that we were late getting into the hotel past the check in time. There were several mountain passes that were closed, and the three hour trip turned into a five hour trip. Which was through the mountains in clouds in the pouring rain. We forgot to call ahead and check in early and make sure they knew we were arriving past the check in time, so were very nervous that we would not be able to check in. We had to take one of the last trains up the mountain past midnight and the town was so dark we had to use a iPhone light to find the hotel. No, that said it was our fault, but we walked in and the doors opened and they had a key ready for us, which was the best feeling ever. The hotel is currently undergoing renovations, which are well needed however the breakfast was outstanding and had a beautiful view. It had a pool and outdoor hot tub and was conveniently located steps within the train. The service is great. They helped us find good hikes to do and we just walked to the cable car from there to get further up to other mountainside villages and to Jungfraujoch which was a bit costly, but was worth every penny.
Stayed 1 night in Sep 2024

8/10 Good

Chetan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located right in front of the train station which is quite convenient. Break fast is good. Staff service is not of a great quality. We reached early and kept the luggage in the store room as room was not ready. That is understood. However, staff at the reception could have given us the City voucher( knowing we were already there to check in )which can be used to get discount while visiting Trummelbach falls. Hotel doesn't provide Kettle for boiling/hot water in the room which is a major drawback. We are used to drink tea. Hot water from the coffee machine smells coffee taste and didn't good for tea. We were told to get boiling water from the hotel restaurant. However, restaurant staff provided boiling water once and while asking for the second time, restaurant staffs tone was not good and told us that this was the last time he is providing boiling water and will charge for any boiling water need. Lady in the breakfast room seems to be rude. We feel that hotel doesn't care for the customers.
Stayed 3 nights in Oct 2024

6/10 Okay

Zuhaib

Travelled with group
Liked: Amenities, property conditions & facilities
Hotel was decent, views from hotel were very nice, breakfast was nice and the SPA was excellent. The area was really really quiet and there’s not much to do. 20-30 train away from Lauterbrunnen. People there aren’t very friendly. Experienced racism there as a brown man (not in hotel, in and around the area)
Stayed 1 night in Oct 2024

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a really convenient location in the heart of Wengen, had an excellent buffet breakfast, and the spa/pool are absolutely wonderful. There was a bit of noise owing to the proximity to the train station and some of the construction taking place, but nothing outrageous. Would absolutely go back.
Stayed 2 nights in Oct 2024

10/10 Excellent

MATT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The building is a bit dated, but the staff was wonderful and having access to the spa and a morning breakfast buffet was an amazing plus!
Stayed 3 nights in Aug 2024

8/10 Good

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Randall

Unable to get there no knowledge of need for train transport
Stayed 1 night in Sep 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The hotel was having some refurbishment but that didn't detract from our experience. The spa was very good with sauna and steam room and a large swimming pool.
Stayed 10 nights in Sep 2024

6/10 Okay

Randal

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Vinay, Frisco

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to train station. Rooms are very small. Pool. Jacuzzi etc are excellent
Stayed 5 nights in Sep 2024

6/10 Okay

Kenny

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not a terrible place to stay but just average. An older property that needs some renovation. There are much nicer, smaller hotels in Wegen for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 1 night in Aug 2024

8/10 Good

Sathiya, Leesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities
Same menu for Breakfast every day. So if staying more than a couple of days, it gets boring
Stayed 4 nights in Sep 2024

6/10 Okay

Joshua

Travelled with partner
Average place, but I don’t think there’s much to choose from in the area.
Stayed 1 night in Sep 2024

2/10 Terrible

Shailesh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Check in lady was horrible. Not knowledgeable, No respect to customer and proudest
Stayed 6 nights in Aug 2024

10/10 Excellent

Marija

Liked: Amenities
Stayed 1 night in Sep 2024

6/10 Okay

Jiewei

Liked: Staff & service
Disliked: Property conditions & facilities
The location is great which is next to train station and COOP. The entire hotel is under remodel. We did not know when we booked. The hotel should give guest a reasonable discount for that. The room is tiny, not too much space to put luggages. We stayed there for 5 nights, the breakfast are same, we are tried on the last day.
Stayed 5 nights in Sep 2024