We arrived at the hotel about midday. Couldn't check in until 3.00pm. Had 3 children, 4 suitcases and hand luggage. Reception was terrible. The man was abrupt when he spoke and seemed to like silence. One word answers not helpful. No advice re the local area and where to shop, catch the train etc. We left the bags and then went back at 3.00pm and the service was No better. Our family had been given a wonderful room - that was on the top floor, up a large number of stairs and finally a spiral staircase. Not ideal when you have a 6 year old, 2 year old and 1 year old and all the bags etc. No help offered by the man on the desk. Just - your room is number 9, its up those stairs, through the doors and up the stairs again. I have to give credit where its due though - what a great room - well it was an apartment with 2 bedrooms, bathroom and toilet upstairs and living area and kitchen area with TV down stairs. Shower was a bit dodgy and you had to hold it as the bracket was broken, but other than that, great and spacious. Very close we found out eventually to a good supermarket and the Metro. I would recommend it if you have older children and dont need any information!