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Hotel Universel

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Universel

Spa
Spa
Spa
Reception
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Pool
  • Gym
  • 24/7 front desk

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    ‪1 min walk‬
  • PEPS
    ‪11 min walk‬
  • Place Sainte-Foy
    ‪2 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪15 min drive‬

Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool

Ambassadeur Hotel

Pool
Spa
Pet-friendly
Kids pool
3.8 out of 5, Good, (2158)
The price is NZ$176
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Ambassadeur Hotel

About the area

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.4 km) from Laurier Quebec.

What's nearby

  • Laval University - 1 min walk
  • PEPS - 11 min walk
  • Laurier Quebec - 3 min drive
  • Laval University Hospital - 5 min drive
  • Les Galeries de la Capitale - 7 min drive

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬11 min walk
  • Boston Pizza
  • ‪Shaker Cuisine & Mixologie Québec - ‬5 min walk
  • ‪ThaiZone - ‬5 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • English breakfast available for a fee weekends 7:00 AM–10:30 AM: CAD 15-20 for adults and CAD 15-20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Fitness centre
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Corner/local shop
  • Indoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Plasma TV

Food and drink

  • Fridge

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 512 out of 1916 reviews" "
Rating 8 - Good. 597 out of 1916 reviews" "
Rating 6 - Okay. 430 out of 1916 reviews" "
Rating 4 - Poor. 230 out of 1916 reviews" "
Rating 2 - Terrible. 147 out of 1916 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Yi

Stayed 1 night in Oct 2024

6/10 Okay

Therese

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Renovations are being done and it's greatly needed
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Eau froide et accueil froid
Très mauvais accueil 2e matin pas d’eau chaude pourtant prévenus depuis la veille qu’il n’y avait pas d’eau chaude J’ai dû prendre une douche froide je suis tombée malade le lendemain aucune compréhension à la réception quant à la situation pas d’excuses C’est la dernière fois pour nous dans cet hôtel
Stayed 2 nights in Oct 2024

8/10 Good

Sasiskumaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2024

6/10 Okay

Pierre

Na
Stayed 1 night in Oct 2024

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Tyler

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If a hotel can't provide a place for its guests to be able to sleep, it shouldn't be operating. Full stop. This hotel failed all 3 nights we stayed there. From night one, the heating element in the room makes a constant tapping sound that kept us up. By the third night, the bassy music from the Boston Pizza was pounding our room so hard that sleeping was actually impossible. When I asked the front desk, they told me that BP's closed at midnight, but it was well after 2am when the music finally stopped. Not ideal when we had to be up at 4:30 to travel for the next leg of our trip. The room seemed nice upon walking in. You might be happy if you don't start looking any closer. - The shower door did not properly close. Couldn't shower without getting the bathroom floor wet. Between the door panels was filled with mold and scum. - After the second night we placed the "Please make up our room" card on the outside of our door while we went out that day. We were surprised to find when we came back at 8pm that no one had entered our room. No housekeeping was done at all. - The spa/pool area doesn't live up to the pictures. The decor is falling apart, and the bottom of the hot tub was gritty with dirt. There are two saunas - one didn't work and the other is bizarrely just two heat lamps wired up to a bathroom timer. Québec City was amazing, but this hotel was unfortunately not it.
Stayed 3 nights in Oct 2024

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities
Nous sommes très déçue de notre expérience! Aucune expérience thermale. Le spa est froid et les sona ne sont pas fonctionnels ! Que dire de la piscine… il y avait un excrément humain, elle a été fermer
Stayed 1 night in Oct 2024

4/10 Poor

Tao

Stayed 1 night in Sep 2024

6/10 Okay

Shima

Very average! Not bad
Stayed 2 nights in Oct 2024

2/10 Terrible

Sarah

Stayed 1 night in Sep 2024

8/10 Good

Katherine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Nathalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service at check was very slow and gentleman serving me was not very friendly. The pictures posted of the hotel were very deceiving. The floor our room was on was under renovation with half primed walls. A few people accidentally rubbed against the wall and ended up with some white dust-like stuff on their clothing. The hallway floors were very uneven. We forgot a pair of Disney pyjamas hung up behind the bathroom door. I called back a few times to see if they had been brought back to the desk by housekeeping. The first call, the gentleman said he didn’t know where to look for them at the front desk and refuse to ask anyone else. The next day, I made a second phone call and the lady was quick to respond that they had nothing. I figure housekeeping must of kept them as a pair of adult pyjamas is pretty hard to miss.
Stayed 1 night in Sep 2024

10/10 Excellent

Italo

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant topm
Stayed 3 nights in Oct 2024

8/10 Good

Benoit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Irene

Stayed 1 night in Aug 2024

6/10 Okay

Michael

Business traveller
Stayed 1 night in Sep 2024

8/10 Good

Alinelonguepee

Stayed 4 nights in Sep 2024

10/10 Excellent

Jomel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2024

8/10 Good

srikumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms. Pools and jacuzzi were a disappointment- jacuzzi jets not functioning
Stayed 2 nights in Sep 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
concierge at desk very irrogant, malfunctions in the room, and to my surprise was under the impression of paying 152.00 canadian but was charged 213.00 which they said was expedia\
Stayed 1 night in Sep 2024

4/10 Poor

Henri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024