8/10 Good
Susan
Travelled with family
30 Dec 2024
The property and our rooms were nice. Clean, good location. The staff was pleasant and accommodating. We had trouble with our rooms. We went with a large family and had booked two king rooms for four small families. On the phone, the person who helped us book the rooms told us that our rooms would have two separate bedrooms and each room would have a king sized bed. He said that there would also be a separate living room. Therefore each small family would get one bedroom.
When we arrived, we found that each room was a suite with one bedroom and a living area with a pull out couch. We ended up having to rent a third room to accommodate the number of people in our family. The staff at the desk told us that we should have called the actual hotel in person instead of placing an online reservation. I told them that I called the hotel first. I was given the wrong information by the hotel as well as the booking agency.
Susan
Stayed 1 night in Nov 2024