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Lion Quays Hotel & Spa

4.0 star property

Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Business centre
Indoor pool
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪2 min drive‬
  • Chirk Castle
    ‪11 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪52 min drive‬

Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View

Executive Double Room, Canal View

  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View

Luxury Suite, Canal View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

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About the area

Oswestry

With a stay at Lion Quays Hotel & Spa in Oswestry, you'll be on the waterfront, a 3-minute walk from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct. .This spa hotel is 3 mi (4.9 km) from Park Hall Stadium and 4.1 mi (6.6 km) from Chirk Castle.

What's nearby

  • Lion Quays Spa - 3 min walk - 0.3 km
  • Pontcysyllte Aquaduct - 2 min drive - 2.0 km
  • British Ironwork Centre - 8 min drive - 10.1 km
  • Chirk Castle - 11 min drive - 6.7 km
  • Llangollen Bridge - 11 min drive - 14.4 km

Getting around

  • Gobowen Station - 2 min drive
  • Manchester Airport (MAN) - 57 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪The Poachers Pocket - ‬2 min drive
  • ‪Whittington Castle - ‬6 min drive
  • ‪Herd Milk & Coffee - ‬5 min drive
  • ‪Chirk Tandoori - ‬4 min drive

About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and a full-service spa
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 82 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, a health club, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Modern European cuisine at The Waterside, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 298 out of 712 reviews
Rating 8 - Good. 207 out of 712 reviews
Rating 6 - Okay. 104 out of 712 reviews
Rating 4 - Poor. 65 out of 712 reviews
Rating 2 - Terrible. 38 out of 712 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

6/10 Okay

Rob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite stay
Hotel was new and very good Check in very quick with polite and knowledgable staff Breakfast good coffee excellent food an excellent variety for the buffet Will return later in the new year and recommend the hotel to anyone
Stayed 1 night in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff
We've been here twice now, staff are lovely and very friendly, the rooms are comfortable and clean. We made use of the leisure club facilities both time which are also very clean. We definitely be back again
Stayed 2 nights in Dec 2024

4/10 Poor

vickie

Stayed 1 night in Dec 2024

2/10 Terrible

Cynan

Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stay at this hotel often and unfortunately this was our most disappointing stay. In short I feel like I can sum it up by saying It felt like we booked last minute and were put in the last available room, however that wasn’t the case, this was a long planned stay and we booked our room months ago. Upon entering our room we quickly noticed it hadn’t been vacuumed. There was tobacco on the floor presumably from the previous guest making up cigarettes. The bathroom was very close to enter and the bathroom floor extremely cold to walk on. The window blinds are broken and the window didn’t lock correctly. Also the hot water from the sink didn’t get hot. The soap and shampoo dispensers were not good, when you push it down they don’t recoil and you have to lift it up to be able to push it again. Just little things you may say but it dampens the experience and why I’ve only scored this 3 out of 5.
Stayed 1 night in Dec 2024

10/10 Excellent

Huw

Very helpful
Stayed while attending a wedding at nearby Tŷ’n Dŵr Hall. Due the business of Christmas, had difficulties with transport. The staff were very helpful in phoning for taxis etc. nice comfortable stay with a spa.
Stayed 1 night in Dec 2024

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall - decent hotel
Great service, excellent food and the drinks offering was exceptional. Best I've seen in any hotel. Breakfast was decent too. Spa and gym facilities were excellent, loads of equipment. I had an executive room which was the best on offer. It was tired, not particularly clean either. Loads of dust behind the TV and there were stains on the bed runner. The door handle of the bathroom opened directly on to the edge of the shower glass, stupid design floor. Someone unknowingly opens the bathroom door too hard and thats a disaster waiting to happen. Needs addressing urgently. Finally, the lighting in the car park is very poor. Extremely difficult to see where you're walking when moving from the gym back to the hotel. Aside from that, the stay was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-Christmas Treat
Pre-Christmas treat. Great food, superb selection of wine, gin and whiskey. Comfortable room with a great view over the Llangollen canal.
Stayed 2 nights in Dec 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, room comfort
Lovely Views & nice staff
Very pleased our room was upgraded and we had an excellent view of the river. Bed comfortable, breakfast fine and price was fair. As others have mentioned noise does travel in the hotel and the grout etc in the bathroom needed refreshing.
Stayed 1 night in Dec 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location on the way up to Cheshire oaks - quick check in and good parking
Stayed 1 night in Oct 2024

8/10 Good

Kuda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is completely outdated and is in urgent need of refurbishment. The room was very smelly I had to use cologne a few times to try and manage it. The bathroom was too small! The lift stopped suddenly on arrival to your floor — not good! The whole hotel needs to be modernised. The internet was completely atrocious. We could not work there at all! The Spa was the exceptional. I would recommend a Spa Day but do not book the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

DH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the excellent checking in staff. They had read my requirements/ specific request, and facilitated an ideal stay. Friendly greeting.
Stayed 1 night in Dec 2024

10/10 Excellent

ifan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault
Booked this hotel for my son and his girlfriend so they could just get away from real life and detach for a night. They came back looking renewed and full of life again, they couldn’t stop raving about how good the breakfast (especially the sausages) was and how comfortable the bed was. I went with them to make sure check in was ok and the receptionist was absolutely flawless and so welcoming. Exceptionally gorgeous hotel, definitely need to stay there myself now.
Comfortable huge bed
Delicious breakfast
Stayed 1 night in Nov 2024

6/10 Okay

Elena

Travelled with partner
Liked: Staff & service
Room very compact, bathrooms very, very tiny. Can improve on cleanliness! Tv remote not working properly, every time I had to take the batteries out and back in again in order to work. Breakfast very limited for choices. Staff very nice and very friendly! In the bathroom missing every single necessities like shower cup, cotton buds and rings.
Stayed 4 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and restaurant. Food and service in the restaurant was fabulous. The leisure area was lovely although half the jacuzzi wasn’t working. The walkways at night from the spa area need to be lit up as it was quite dangerous. Room was comfortable. Some shared areas look like they need refurbishment.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Stayed 1 night in Nov 2024

4/10 Poor

Colin

Business traveller
Disliked: Cleanliness, property conditions & facilities
Gone downhill
This used to be such a great hotel. I stay there 5-6times a year. It has really gone downhill in the last 18months. Looks tired dirty and needs a lot of maintenance. The WiFi is now really bad as well and struggles to even send emails. A real shame as the staff are really nice, friendly and helpful
Stayed 1 night in Nov 2024