Upon arriving at the Aparthotel in Brentford, we were greeted by a helpful reception staff, and the on-site parking provided by the hotel was a convenient plus. However, our positive impressions quickly faded once we stepped into our room.
The accommodations lacked the cozy and inviting atmosphere one would expect from a hotel. Instead, it felt more like a hostel, with a distinct lack of attention to cleanliness and comfort. The room was far from the welcoming we had hoped for, leaving us deeply dissatisfied with the overall experience.
Compounding our disappointment was the hotel's breakfast offering, which can only be described as abysmal. The selection was poor, the portions were meager, and the food seemed far from fresh. We were informed that the eggs were kept frozen before being cooked, which explained their unappetizing taste and texture. Adding insult to injury, our daughter's glass contained floating limescale from the water dispenser, an unacceptable lapse in basic hygiene standards.
The gym facilities were also a letdown, with a noticeable lack of cleanliness and maintenance. It was clear that the hotel's attention to detail and commitment to providing a satisfactory experience for guests was sorely lacking.
While the reception staff was helpful, and the parking was a convenient amenity, these positive aspects were overshadowed by the numerous shortcomings we encountered during our stay. Never again.