The front lady give a me a room with handicap restroom , and i ask nicely, she got an attitud with me and my wife she call the manager , the manager was very nice but the people was next to check in there not Hispanics she changed completely, she treated then very diferent and they get the room i reserve and she talk friendly, i tell the manager and she dont fixt nothing either. Im rent this hotel , twice a year but not anymore i drive from houston, to visit family but im not happy they said is hotels.com fault thats why they give me this room.???