Room was clean, but when reserved, said it would be a mountain view. We were tucked into a dark corner, no view. Both room keys were deactivated and we couldn't get into our room. Went downstairs, no one there. Had to wait to get reactivated. Person behind counter tried to blame us for having the room keys near our phone, a credit card, something magnetic. Which was false because in the history of renting rooms, this has never happened to us, especially when both cards were in separate areas on separate people. Very inconvenient.