2/10 Terrible
Dale
25 Oct 2024
Disliked: Staff & service
When the checked out I discovered I was charged $75 for my service dog. The desk clerk rudely stated “your dog is not a service dog.” I asked if he had training to determine this. He replied again in a snippy tone that the dog was not with me, but with my husband, so he was not a service dog. I explained my disability does not require him to be by my side every moment, and the desk clerk said again, “your dog is not a service animal.” I am a Hilton Honors Member, as is my husband, and I am 75 years of age. Having been treated in that manner causes us to reconsider our high opinion of Hilton and likely will stay elsewhere when we travel.
Dale
Stayed 1 night in Sep 2024