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Grand Universe Lucca, Autograph Collection

4.0 star property

Photo gallery for Grand Universe Lucca, Autograph Collection

Lounge
Bar (on property)
Point of interest
Junior Suite, 1 King Bed, Non Smoking, City View
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

Map
Piazza Del Giglio 1, Lucca, LU, 55100
  • Piazza Napoleone
    ‪1 min walk‬
  • Guinigi Tower
    ‪7 min walk‬
  • Piazza dell'Anfiteatro
    ‪8 min walk‬
  • Pisa (PSA-Galileo Galilei)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Junior Suite, 1 King Bed, Non Smoking, City View

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Palazzo Dipinto

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Business services
4.9 out of 5, Exceptional, (368)
The price is NZ$751
for 1 room
includes taxes & fees
11 May - 12 May
Palazzo Dipinto

About the area

Lucca

With a stay at Grand Universe Lucca, Autograph Collection, you'll be centrally located in Lucca, steps from Piazza Napoleone and Teatro del Giglio. .This hotel is 0.7 mi (1.2 km) from Piazza dell'Anfiteatro and 0.9 mi (1.4 km) from Guinigi Tower.

What's nearby

  • Piazza Napoleone - 1 min walk - 0.1 km
  • Teatro del Giglio - 2 min walk - 0.2 km
  • Walls of Lucca - 3 min walk - 0.3 km
  • Guinigi Tower - 7 min walk - 0.6 km
  • Piazza dell'Anfiteatro - 8 min walk - 0.8 km

Getting around

  • Lucca Station - 8 min walk
  • Galileo Galilei Airport (PSA) - 39 min drive

Restaurants

  • ‪Pasticceria Pinelli - ‬1 min walk
  • ‪Old City Bar - ‬2 min walk
  • ‪In Pasta - cibo e convivio - ‬2 min walk
  • ‪Pizzeria Fuori di Piazza - ‬1 min walk
  • ‪Bistrot e Wine Bar Des Arts - ‬2 min walk

About this property

Grand Universe Lucca, Autograph Collection

Hotel with a fitness center, steps from Piazza Napoleone
Grand Universe Lucca, Autograph Collection offers 55 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 55 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at Legacy Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Legacy Restaurant - This restaurant specializes in local cuisine. Reservations are required.
Legacy Lounge - Onsite bar. Open daily.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Legacy Lounge
  • Legacy Restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Private wine tours
  • Shopping centre
  • Wine tasting room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in hallways (90 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number IT046017A1RRKYNMHI

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Universo Hotel Lucca
Universo Lucca
Universo Hotel
Grand Universe Lucca, Autograph Collection Hotel
Grand Universe Lucca, Autograph Collection Lucca
Grand Universe Lucca, Autograph Collection Hotel Lucca

Grand Universe Lucca, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 26 out of 34 reviews
Rating 8 - Good. 7 out of 34 reviews
Rating 6 - Okay. 0 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely a fabulous property, wonderful staff and location
Stayed 10 nights in Jan 2025

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service
Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, extremely comfortable room, no notes
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the staff was super friendly and competent! Will come back!
Stayed 1 night in Jul 2024

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Lucca, Italy

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
Lunch at the Grand Universe Hotel
The carousel next to the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

David, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Stayed 2 nights in Apr 2024

8/10 Good

Gary, goshen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Norman

Stayed 2 nights in Aug 2023

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2023

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Karl C

Stayed 2 nights in Dec 2022

10/10 Excellent

ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Stayed 3 nights in Oct 2022

4/10 Poor

Sze Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Stayed 1 night in Jun 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Large rooms!
Stayed 2 nights in May 2022

10/10 Excellent

Telmen

Stayed 1 night in Feb 2022

8/10 Good

philippe

Stayed 1 night in Dec 2021

10/10 Excellent

dalbir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at the heart of Lucca old town. It is a beautuful stylish renovated property with stunning rooms and feels like.a 5 star residence. The staff are exceptional wjth Antonia leading the front reception. All the staff are really helpful and friendly. The food is really great and I enjoyed several breakfasts there. I will definitely be going back to this hotel.
Stayed 2 nights in Nov 2021

8/10 Good

David Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort amd service were top notch

Stayed 1 night in Oct 2021

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Kari Arnhild

Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Stayed 1 night in Jun 2024