We stayed in a King balcony room with a hot tub. Great view of the lighthouse and Lake Michigan! (And the parking area for the boat launch, but you learn to overlook that, literally) The location truly is great, about as close to the beach as you can get. The room was clean and looked to be recently updated, the hot tub worked well, but the bed was mediocre at best. Looked nice, didn't feel as nice as it looked.
As far as service, it was ok, but not spectacular. Being a hot tub room, we went through quite a few towels. They picked up our towels after the first night, but only left one to replace them. With two occupants that take showers AND use the hot tub, you're going to use more than one small towel! Went down and got more at the front desk. So in the end we were ok.
All in all, excellent experience. We WILL be back!! Location is great, it's clean and quiet, no regrets!