8/10 Good
Cheri
Travelled with group
11 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chateau was beautiful. And the grounds are beatiful.
We had tequested the lovely luxury room photographed in the listing and even after a second email to reconfirm our request, we did not receive the room we requested. It would have been appreciated to have received communication from the chateau that they were not able to accommodate our request.
On a different note, we felt the breakfast did not meet the level of excellence that would be expected from a hotel of this level and there was an additional charge for it. We were asked what we wanted the night before and our eggs were not delivered, our coffee, came late and was cold, our suggestion would be to offer a buffet with better choices appropriate to the level of service of a 4 star accommodation. We cancelled our breakfast for the last two days of our stay as we were so dissappointed in the choices and quality on our first morning.
This is a lovely location that needs to improve their breakfast service.
Cheri
Stayed 3 nights in Sep 2024