This is a very interesting hotel right in the middle of Old Lyon. It is unique in that there is no physical reception, or people, although they are available by phone. You are sent codes to get you into the front door, the elevator, and your room once you find it. In our case we weren’t sent the code to our door so we had to call. The rooms are in unique places. We had to go in the door of the hotel, up two levels in the elevator, then down a small narrow spiral staircase one level, then up 3-4 steps, then up two more levels in another elevator, then through another door to a hallway where our room was located. ALL OF THIS WITH HEAVY LUGGAGE WAS VERY DIFFICULT AND REQUIRED NUMEROUS TRIPS AND WAS VERY DIFFICULT. While this hotel is very unique, and is in one of the old Traboules of Lyon, we would not recommend it for older people with heavy luggage. The staff that we communicated with we’re awesome, and extremely helpful, and helped us arrange for someone to come help us with our luggage and to get us to the Train Station. A great place for younger people with light luggage. It would be good if they told people of the difficult access with heavy luggage during the booking process.