My family and I recent stayed at europacs in Brunssum. This overall experience was dismal. The hotel staff was unprofessional, the room was disgusting & dirty. I will never make a reservation for Europacs, if I have another option.
Examples of our experience
1. Curtains were falling down upon arrival.
2. The Cutting board had foods on it (and mold)/ Both bathroom floors and bathtub had hairs / bathroom smelt of urine.
3. Upon check-in we entered the guest house and discovered no towels were present. I called the front office but no one answered. Eventually I drove to the front desk to ask for towels. Service delivered 2 towels with mold. I requested different towels, in which service let the same towels by the front door.
My husband , and two little kiddos had to share on towels.
.
4. Dishwasher not working good. So I have to hand wash all dishes. My husband eventually fixed the washer.
5. One of bathroom shower water temperature was erratic. Temperatures fluctuated frequently. So all my family members have to take a turn for shower.
This is worst place I ever stayed. I have stayed in Asia, North America and Europe, this was the worst experience.
I’m very surprised this place is still in business.