2/10 Terrible
Nancy
3 Sept 2025
Disliked: Staff & service, property conditions & facilities
We got a room with a jacuzzi and it didn't work and didn't realize it until 6:45 am on Labor Day. I called the front desk to ask how to turn it on and they gave me a few options which didn't work so they said they would call maintenance and call me back. About 15 minutes later, I called them again to ask what they found out and was told they will have maintenance stop to look at it. Unfortunately, I needed to get ready to pick up my family at the Mackinaw Bridge and didn't have enough time to enjoy the jacuzzi. When I asked for a refund for just the difference between a regular 2 queen room (which is what I was originally going to get) and the room with the jacuzzi, I was told no because I refused help from maintenance. At that point, it was too late.
Nancy
Stayed 1 night in Aug 2025




















