6/10 Okay
Emma
Travelled with family
2 Dec 2024
Liked: Amenities
Very disappointed that my important request to have a disabled-access room for my elderly, disabled parents was not fulfilled. I did not know at the time of booking that the disabled-access room costs more. The hotel also wrote back to my request stating that they would ensure they would have such a room. It was not good enough to suggest, upon arrival, that my parents could change rooms halfway through their stay, as that would be hugely inconvenient to them. Please consider this feedback in terms of the health and safety, and risk management, for disabled and elderly guests.
Otherwise the hotel is very well located and the cafe inside the hotel is great.
Emma
Stayed 2 nights in Nov 2024