I was happy with the very friendly & helpful staff. They made up for any other unpleasantries. This is not a 4 star hotel. The reviews about the carpet & other outdated furnishings are correct. The hotel management should update this facility ASAP. I was kindly upgraded to a suite, which was nice, after I was still charged for a night I missed due to a late flight. The smell & the unsightly stains on the ceiling were not nice. The room was comfortable and clean. Ask for an extra key if you don't want the room to be hot if you leave. The safe was easy to use. I had to ask for the outside waiting area to be cleaned. Other than that, I have all good to say about the hotel. It is less than a minute walk to the above ground metro rail system- 30 minutes from downtown Porto for around 3.00 euro. There is a café nearby, a Pizza Hut, a cleaners, and a grocery store, all within a 2-3 minute walking distance. The only meal I had at the hotel was breakfast and it was well worth the cost of 5.50 euros. The breakfast attendant Samuel was over the top efficient & kind. Diana at the front desk was especially kind as well! My early morning trip to the airport was only 15.00 euro including the tip/ no traffic. This is a good location if travelling north to Braga or Guimaraes. Wi-Fi strength is good. They also have a Downtown Porto location in the middle of everything & seems to be in a far better condition. I popped in to check out the roof top bar & smoking section.