2/10 Terrible
Lilian
Travelled with partner
18 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am sure this hotel used to be a safe bet, but if I could I would give this spot a -3. As we arrive, the street the hotel is on is under construction. We should have been notified and we had to walk on wood and metal planks with our suitcases. Once we make it into the hotel, there is no reception desk, no concierge, no information, no bellboy, nothing, just a woman in an office who appeared to be the owner. She proceeded to tell me that the reservation had been made for just 1 guest. Fortunately I had my itinerary printed and showed her that it was for 2 guests. She told me that cheap tickets had made a mistake and she would fix it. We asked her about the construction and that she should inform and she told us it had started the day before. We later learned it has started 4 months ago. The room was cramped, refrigerator did not work and stunk from food that had been left, ceiling was slanted, had to duck, room was balmy and hot, just a total mess. From 8am to 6pm there was drilling so sleeping after 8 am was not an option. When we checked out she asked me how the stay was, I told her that it hadn’t been a pleasant stay, and her answer was “that’s what happens when you purchase en economy room online”. I told her that I booked a room at a 4 star hotel, and she told me that next time to contact the hotel directly, not make reservations through a 3rd party that changes them. A TERRIBLE stay at a beautiful city.
Lilian
Stayed 2 nights in Oct 2023