2/10 Terrible
Alyssa
Travelled with family
17 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING: BED BUGS. They do not care at all that they have bed bugs in their mattresses.
I booked Airport Suites Hotel through Expedia and had one of the worst hotel experiences I’ve ever encountered.
I booked in Canadian currency, but the hotel switched the charge to USD without my authorization and billed my card incorrectly. I had to contact Expedia to get the difference refunded.
The staff at the desk were uninviting and gave off the impression that we were bothering them when speaking to them.
Requests for extra towels were refused. Only one towel per guest. There were no hand towels and no wash cloths in the room; I had to specifically ask for them. And I only got wash cloths, no hand towels.
The rooms were poorly maintained. no hooks for towels, no toilet paper holder, and rooms were not cleaned unless specifically requested. So I would only get fresh towels when the rooms were cleaned.
Worst of all, my mother ended up with bed bug bites all over her body from her hotel bed. Because of this, we had to cut our stay short. We are now dealing with the added stress and cost of making sure we don’t bring bed bugs home in our luggage or clothing. I advised the hotel and they didn't even flinch at the concern. I contacted Expedia for a refund and its not going well.
This property is unsafe, unsanitary, and dishonest in its billing practices. Avoid this hotel!! I hope Expedia reconsiders whether it should even be listed on their site
Alyssa
Stayed 6 nights in Sep 2025