We arrived late after a long day of travelling with a very tired 5 year old. When we went to the room it had not been made up. Bed lining was dirty, the bathroom was dirty and there were dishes and other garbage on top of the tv stand/dresser.
The front counter/night staff was great about it, and quickly got us another room and a cot, as there was only one bed in the only other available room, and there were 4 of us. He did get us an extra comforter, but did not bring sheets or pillows for the cot and sofa. We were too tired to call again, so just made do. It was not his fault that housekeeping missed the first room, but it was just a bad end to a very long day.