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Sheraton Samoa Beach Resort

4.5 star property

Photo gallery for Sheraton Samoa Beach Resort

Exterior
Dinner served, beach views
Exterior
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
Entrance Road, Mulifanua
  • Giant Clam Sanctuary
    ‪26 min drive‬
  • Return to Paradise Beach
    ‪52 min drive‬
  • Salelologa Ferry Terminal
    ‪94 min drive‬
  • Apia (APW-Faleolo Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront (View)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking, Oceanfront (View)

  • 120 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront (View)

Room, 1 King Bed, Non Smoking, Oceanfront (View)

Room, 1 King Bed, Non Smoking, Oceanfront (View)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront (View)

Suite, 1 Bedroom, Non Smoking, Oceanfront (View)

Suite, 1 Bedroom, Non Smoking, Oceanfront (View)

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (View)

Room, 2 Queen Beds, Non Smoking, Oceanfront (View)

Room, 2 Queen Beds, Non Smoking, Oceanfront (View)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Le Vasa Resort

  • On private beach
  • Pool
  • Spa
  • Parking included
4.3 out of 5, Excellent, (245)
The price is NZ$192
for 1 room
includes taxes & fees
11 Mar - 12 Mar
Le Vasa Resort

Sheraton Samoa Beach Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 560 reviews
Rating 8 - Good. 213 out of 560 reviews
Rating 6 - Okay. 96 out of 560 reviews
Rating 4 - Poor. 29 out of 560 reviews
Rating 2 - Terrible. 12 out of 560 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Miranda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Nov 2024

8/10 Good

Karyn, Auckland

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Phoebe

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Our stay here was plagued with issues from start to finish. We were staying as a family group and had 4 rooms booked. Firstly, they charged my credit card for extra rooms without authorization. They then told me they'd reversed the charges but hadn't, so I was out of pocket for nearly 2 weeks waiting to be reimbursed. We then each had issues with our rooms. We had an electrical issue, which meant every time a certain light switch was turned on, it blew all of the circuits so we had no power in our room. They came to advise us of this issue (so clearly knew about it - why put us in this room in the first place?), and said they would fix it while we were at dinner. We got back later that evening, and it turned out they hadn't fixed it at all. They were able to restore power (but not fix the problem) and said we could move rooms in the morning. The morning duty manager then told us no, they would just fix it. After trying and failing to fix it for nearly an hour, we were finally told we could move rooms but by this time it was midday and we'd basically lost a day of our trip to this nonsense. In another room, our family had no hot water in the shower, and despite repeatedly asking for it to be fixed, and told it would be, it wasn't. The food was a bit hit and miss and all way overpriced. The rooms were dirty, and the lining in the pool peeling and in need of TLC. For a supposed 5 star hotel, really disappointing.
Stayed 3 nights in Nov 2024

6/10 Okay

Alan, Rotorua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
A really nice place to stay but a shadow of its former self. The food was really nice with a comprehensive buffet breakfast served everyday. Lunch and dinner was a la carte with no daily change to the options throughout the course of our 5 day stay. We were told by the staff that buffet dinners were on hold until the resort got busier. We counted no more than 50 quests during our stay, so very quiet for a resort this size. (Most would probably love that but it affected what was available to us). The pool is amazing and the towel service was easy but the swim-up bar never opened. No kayaks or ocean equipment was available and not many people swam in the ocean although it was warmer than the pool. (Most likely due to the NZ navy ship recently sinking on the other side of the island). Staff were friendly and helpful at every interaction. The outdoor pool at the spa wasnt in use and was located too far away in my opinion. There were no tennis courts available despite this being on their website. The children's playground was off limits as it didn't look like it had been used for a while. The resort branded car was in the main carpark, with flat tyres and moss growing on it. Not a good look for the brand I would have thought. Overall, I expected a lot more from a Sheraton/Marriott resort. It did seem that they were getting back on their feet after the pandemic which we understand but should have indicated what isn't available on their website.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maria

Stayed 1 night in Oct 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport. They struggled with providing chsnge in Tala
Stayed 1 night in Nov 2024

6/10 Okay

Kurt

Stayed 2 nights in Oct 2024

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Nataliya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to airport, just 10 min by taxi, but no noise at all. All buildings were renovated just one week before we came. Staff are very friendly. Not enough towels (bath, beach at first days)
Stayed 7 nights in Oct 2024

10/10 Excellent

Vishal

Stayed 1 night in Oct 2024

8/10 Good

Adam Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have to keep track on your account wr paid cash for everything we ate and drank at the hotel and were being charged for things we didnt order or had paid for so keep all recipts of purchases and pay Cash charge nothing back to your room
Stayed 8 nights in Oct 2024

4/10 Poor

Olivia

Disliked: Cleanliness, amenities, property conditions & facilities
There was so much wrong with the property. I went there because I had been before. Extremely run down. Lawns not mowed. Gym was disgusting and smellt of urine. Walkways around resort smelt of blocked drains. No activities. No kayaks no snorkelling. No menu poolside. No swim up bar. Al advertised but not there. Weeds all through cobble stones poolside. No hot water one night. No pool towels until after lunch each day and only limited amounts. No wellness spa open until day 3. Clearly a change of management. I wrote a list of everything that had gone wrong.no one acknowledged it. Deeply disappointing. Everyone was complaining.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and area.
Just a one night stay, but the hotel arranged for us to have a rental car that made it so we could tour around for a few hours. Lovely hotel, wonderful breakfast. Great front desk help.
Stayed 1 night in Feb 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
3 star resort
My 1 night stay was decent I don’t know why I got a 2 bed room when I actually made a reservation for a king room but whatever. The food was great the bed was stiff. The staff was nice. The place is showing its age.
Stayed 1 night in Mar 2024

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience close to the airport, easy check in, nice clean accommodation. Would stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Murray and Allison

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely facility with beautiful little beach. Unfortunately even though water sports, ie kayaking were advertised as available, major reason for booking. There were none available once we were there.
Stayed 1 night in Mar 2024

10/10 Excellent

Laine

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Neha

Stayed 1 night in Feb 2024

6/10 Okay

Selovi

Travelled with family and small children
Air conditioning don't work well
Stayed 2 nights in Jan 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2024

8/10 Good

Katya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was wonderful and the resort was mouth jawing.
Stayed 2 nights in Jan 2024

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff absolutely brilliant in all ares, food & drink fantastic, huge effort into covid disruption being made, we were made to feel special
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2024

8/10 Good

Okusitino

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024