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Luna Palace Hotel and Suites

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Luna Palace Hotel and Suites

Outdoor pool
Front of property
On the beach
Exterior
Poolside bar

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Gym
  • Room service
  • Pool
  • Breakfast available

Explore the area

Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
  • Playa Brujas
    2 min walk
  • Bula
    5 min drive
  • Restaurant Eclipse
    1 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Room options

View all photos for Junior Suite, Kitchenette, Garden View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Studio Suite

Hair dryer, towels

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Kitchenette, Partial Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite, 1 Bedroom

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Suite, 1 Bedroom

  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Junior Suite, Kitchenette, No view

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Suite, Kitchenette, No view

  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Kitchenette, Ocean View

In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, Kitchenette, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Junior Studio Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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The price is NZ$137
for 1 room
includes taxes & fees
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About the area

Mazatlán

With a stay at Luna Palace Hotel and Suites in Mazatlán (Zona Dorada), you'll be a 4-minute drive from The Mazatlan Malecón and 9 minutes from Cerritos Beach. .This beach hotel is 5.8 mi (9.3 km) from Plaza Machado and 6.1 mi (9.8 km) from Olas Altas Beach.

What's nearby

  • El Cid Country Club Golf Course - 5 min drive
  • Mazatlan International Center - 6 min drive
  • Mazatlán Aquarium - 9 min drive
  • Cerritos Beach - 9 min drive
  • Witches Beach - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Angelo's - ‬4 min walk
  • ‪Sushi Yoko Restaurant - ‬7 min walk
  • ‪La Catrina Restaurant y Cantina - ‬1 min walk
  • ‪Los Panchos-pueblo Bonito - ‬3 min walk
  • ‪Restaurante Cilantros - ‬6 min walk

About this property

Luna Palace Hotel and Suites

Family fun on the beach, with outdoor pool, near Cerritos Beach
Luna Palace Hotel and Suites offers 71 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils.

This Mazatlán hotel provides complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 71 air-conditioned rooms featuring kitchenettes with refrigerators and microwaves. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an outdoor pool, a waterslide, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Luna Palace Hotel and Suites has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Luna Palace Hotel and Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 280 for adults and MXN 220 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Children's pool
  • Kitchenette
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 29-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Fridge

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 for adults and MXN 220 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Luna Palace Hotel and Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 247 out of 702 reviews" "
Rating 8 - Good. 251 out of 702 reviews" "
Rating 6 - Okay. 116 out of 702 reviews" "
Rating 4 - Poor. 37 out of 702 reviews" "
Rating 2 - Terrible. 51 out of 702 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .
Stayed 3 nights in Jun 2024

2/10 Terrible

timothy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible. Service was bad. Not friendly at all.
Stayed 3 nights in May 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Edgar Rodríguez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good very family-friendly
Stayed 3 nights in Jun 2024

4/10 Poor

Juan

Stayed 7 nights in May 2024

10/10 Excellent

brian

Stayed 4 nights in May 2024

10/10 Excellent

Tatiana Iveliz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Bryar

Disliked: Cleanliness, staff & service, property conditions & facilities
Not well
Stayed 6 nights in May 2024

8/10 Good

Oriol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto la amabilidad del personal de servicio asi como la quietud del lugar ,bella estancia y bello lugar
Stayed 3 nights in May 2024

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful!! Close to the beach..it’s calm and peaceful…
Stayed 3 nights in Apr 2024

6/10 Okay

DWIGHT

Travelled with partner
Liked: Staff & service, property conditions & facilities
UNABLE TO MAKE FUTURE RESERVATIONS AT THE HOTEL.
Stayed 21 nights in Feb 2024

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, well kept and quiet. Lovely pool.
Stayed 6 nights in Feb 2024

8/10 Good

Murraymm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller property with nice pool and beach access. Access to the property for people staying at sister resorts nearby made it a bit busier poolside at times but was was likely due to Mardi Gras approaching toward the end of our stay. Did not do all inclusive as there are plenty of great dining options around. Some that did all inclusive said they had trouble getting service but the staff seemed attentive to us. Might be worth doing a breakfast plan if available as it looked pretty good. Nice to have a kitchenette with full size fridge, stove and microwave/oven combo and coffee maker. Did the smaller suite but would do the one bedroom due to the larger patio and separate bedroom but for as much time we were in the room the studio was fine. Mostly mature guests so quiet for the most part. Some families visiting from other sister resorts had kids but staff made sure they were supervised and not horsing around. Beach area is a fair size and well kept. The Star and Océano Palace resorts had more action and noise with bands. Easy ride (100 pesos) to the heart of golden zone and other areas with pulmonías or truck cabs. 250 ish to city centre. Most rooms have an ocean view and even the pool view included some ocean exposure. Would stay here again but some guest were saying they are going to renovate or expand into tours. Not sure but with the number of locals who were touring for timeshare or purchase didn’t make sense. Would definitely stay again if available!
Stayed 13 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with some really good restaurants near by. Overall staff was great. Poula at the desk was lovely. My Spanish could definitely be better but I feel that some English by staff could also be better I tried to look after the staff daily with gratuity because I know that’s how they make a living. I did have a garment go missing from my room and nothing was done about it. Disappointed 😢
Stayed 9 nights in Jan 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!
Stayed 4 nights in Jan 2024

10/10 Excellent

Sophie Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great and peaceful time. W’ll come back
Stayed 5 nights in Jan 2024

10/10 Excellent

Lacey

.
Stayed 7 nights in Jan 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service
Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!
Stayed 6 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the common areas is excellent 👌
Stayed 3 nights in Nov 2023

4/10 Poor

Jovana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.
Stayed 1 night in Nov 2023

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service
Stayed 6 nights in Nov 2023