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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Building design
Reception
Residential Suite Haram
Exterior
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Reviews

8.4 out of 10

Very good

Popular amenities

  • Spa
  • Parking available
  • Gym
  • Air conditioning
  • Housekeeping

Explore the area

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955
  • Great Mosque of Makkah
    6 min walk
  • Abraj Al-Bait Towers
    6 min walk
  • Al Khairat Restaurant
    1 min walk
  • Makkah (QCA-Makkah Bus Station)
    5 min walk

Room options

View all photos for Signature Suite, 2 Bedrooms Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Single Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds, City View (Residential)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Residential - Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds (Residential - Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Single Beds (Residential - Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Single Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Single Beds, City View

Triple Room, 3 Single Beds, City View

Triple Room, 3 Single Beds, City View

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Presidential suite Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Quad Haram Multiple Beds

  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Single Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Single Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Haram

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Single Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Single Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Single Beds

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Swissôtel Al Maqam Makkah

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (733)
The price is NZ$687
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Swissôtel Al Maqam Makkah

About the area

Makkah

With a stay at Makkah Clock Royal Tower, A Fairmont Hotel, you'll be centrally located in Makkah, within a 10-minute walk of Great Mosque of Makkah and Abraj Al-Bait Towers. .This family-friendly hotel is 1.8 mi (2.9 km) from King Fahad Gate and 5.5 mi (8.8 km) from Faqih Mosque.

What's nearby

  • Great Mosque of Makkah - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • Kaaba - 7 min walk
  • Well of Zamzam - 8 min walk
  • King Fahad Gate - 8 min walk

Getting around

  • Makkah Station - 19 min drive
  • King Abdulaziz Intl. Airport (JED) - 79 min drive

Restaurants

  • ‪Swiss Express - ‬6 min walk
  • ‪Almsharf Lounge - ‬6 min walk
  • ‪29Th Floor - ‬4 min walk
  • ‪Al Majlis - ‬1 min walk
  • ‪بيتزا هت - ‬1 min walk

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

Luxury hotel connected to a shopping center in Al Hajlah with 10 restaurants
Makkah Clock Royal Tower, A Fairmont Hotel offers 1650 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas and include sofa beds. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.
Make yourself at home in one of the 1650 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a Select Comfort bed, and all rooms are furnished with sofa beds. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Pamper yourself with onsite massages or enjoy recreation amenities such as a health club. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Atyaf, one of the hotel's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Makkah? This hotel has 23379 square feet (2172 square meters) of space consisting of a conference center and 10 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Atyaf - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Aja - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
The Grill - This steakhouse serves dinner only. Open select days.
Mazaq - This café serves light fare only.
Al Dar - This bistro specializes in Middle Eastern cuisine. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 0 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (SAR 250 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 140 for adults and SAR 70 for children
  • 10 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Atyaf
  • Aja
  • The Grill
  • Mazaq
  • Al Dar

Things to do

  • Art gallery
  • Designer shops
  • Fitness centre
  • Shopping centre
  • Shopping
  • Spa services

Family friendly

  • Children's club
  • Children's games
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (23379 square feet of space)
  • Meeting rooms - 10

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select comfort bed
  • Sofa bed

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 250.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Valet parking fee: SAR 250 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007336

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 585 out of 1006 reviews" "
Rating 8 - Good. 211 out of 1006 reviews" "
Rating 6 - Okay. 87 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 78 out of 1006 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Shamsideen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Dood

Stayed 1 night in Sep 2024

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 2 nights in Sep 2024

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Sarwar

Stayed 3 nights in Aug 2024

8/10 Good

SABER

Stayed 2 nights in Aug 2024

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great service
Stayed 2 nights in Aug 2024

8/10 Good

ERKIN

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 2 nights in Aug 2024

10/10 Excellent

Iskandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Eslam

Liked: Cleanliness, staff & service
Everything was amazing this hotel
Stayed 1 night in Aug 2024

2/10 Terrible

Bilal

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have said that many Fairmont in my life, and this one specifically was the one I was looking most forward to, but unfortunately, there was no service that was reliable. The staff were not friendly. The rooms were dingy and worn out service never came to clean the rooms sheets were wet on arrival And everything from organizing transport to luggage going to the room room is all a fail. Maybe they will learn From Cairo Fairmont
Stayed 2 nights in Aug 2024

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

SHARON LEAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mashallah subhanallah what a blessing to even be here ya rabi shukr. If any one visiting this place complain then go back to where you came from. Especially if you are visiting for religious purposes and blessed to have the wealth and health to make this trip and sleep in this magnificent hotel. The whole staff starting from pick up at the hotel to check in to room service and food etc, the location, the surrounding, the promptness to evey need we asked was met 10 fold. We will return Inshallah and for staying 18 nights I feel we have the experience to comment. Shukrun Fairmont for our stay we will return again Inshallah ameen.
Stayed 15 nights in Aug 2024

10/10 Excellent

Hamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Makka visit
Excellent near places I want to visit
Stayed 1 night in Aug 2024

10/10 Excellent

Samah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Aug 2024

10/10 Excellent

Khaleda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohamed Javed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Excellent service and great staff specially Mr. Kazi and his team
Stayed 3 nights in Aug 2024

8/10 Good

MD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like transportation system. Need to road sign for Entrance the hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

MUHAMMAD USMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like home
We enjoyed our stay at Fairmount Makkah. Thank you for making our stay memorable. We look forward to visiting again in the future.
Stayed 4 nights in Jul 2024

4/10 Poor

Mohammed

Stayed 3 nights in Jul 2024

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay
Second time at this hotel. Very enjoyable and close access to the masjid and food courts on up levels in the mall. Check-in was swift, but unfortunately our first evening was bad due to noisy neighbouring guests shouting between 2-3am in the morning. Our room had an inter-connecting doorway to the adjacent room. These doors are NOT sound proof. Complained to reception, they offered to move us to another room...a shame as we like the room but had to settle for a slightly older designed room. We did not cause the nuisance but it was us which had to be moved. Anyway, housekeeping staff were excellent in turndown service each night when we came back from the masjid. Overall a very comfortable stay, but if I was to book again at the Fairmont would make sure we avoid rooms with interconnecting doorways. Also at check out, concierge / bell boy service was VERY slow in sending someone for our bags on checkout...we ended up taking or own luggage down as we risked being late for our flight.
Stayed 7 nights in Jul 2024

10/10 Excellent

Heba, St Peters

Stayed 1 night in Jul 2024

10/10 Excellent

Ashraf, chino hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2024