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Emporio Reforma

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emporio Reforma

Standard (Standard Room Double Beds) | View from room
Lobby
Property amenity
Breakfast, lunch, dinner served; Mexican cuisine
32-inch plasma TV with cable channels, TV, DVD player

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Mexico City
  • Paseo de la Reforma
    1 min walk
  • El Diez
    1 min walk
  • Cuauhtemoc Station
    12 min walk
  • Mexico City (MEX-Mexico City Intl.)
    23 min drive

Room options

View all photos for Standard (Standard Room Double Beds)

Standard (Standard Room Double Beds)

Standard (Standard Room Double Beds)

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard

Premium bedding, in-room safe, desk, laptop workspace

Standard

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard (Standard Room Double Beds)

Standard (Standard Room Double Beds)

Standard (Standard Room Double Beds)

  • 29.29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Super Saver)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed (Super Saver)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Mexico City

With a stay at Emporio Reforma, you'll be centrally located in Mexico City, steps from Senate of the Republic and within a 10-minute walk of Museo de Cera. .This hotel is 0.5 mi (0.9 km) from Monument to the Revolution and 0.8 mi (1.3 km) from Alameda Central.

What's nearby

  • Reforma 222 - 7 min walk
  • Monument to the Revolution - 8 min walk
  • U.S. Embassy - 13 min walk
  • Alameda Central - 15 min walk
  • Angel of Independence Monument - 16 min walk

Getting around

  • Mexico City Buenavista Station - 9 min drive
  • Cuauhtemoc Station - 12 min walk
  • Benito Juarez International Airport (MEX) - 23 min drive

Restaurants

  • ‪Los Naranjos - ‬2 min walk
  • ‪Bar Milán - ‬2 min walk
  • ‪Parker & Lenox - ‬2 min walk
  • ‪Amaya - ‬2 min walk
  • ‪El Diez - ‬1 min walk

About this property

Emporio Reforma

Hotel with a 24-hour fitness center, steps from Senate of the Republic
Emporio Reforma offers 145 air-conditioned accommodations with DVD players and laptop-compatible safes. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 145 air-conditioned rooms featuring DVD players and plasma televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional amenities at this hotel include wedding services, a fireplace in the lobby, and a banquet hall.
For lunch or dinner, stop by Condimento, a restaurant that specializes in Mexican cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Condimento - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Galeria del Cafe - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (MXN 150 per night)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: MXN 320 for adults and MXN 160 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Condimento
  • Galeria del Cafe

Things to do

  • 24-hour fitness centre

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels
  • DVD player
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property’s fitness facility currently permits up to 2 guests at a time by reservation only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 320 for adults and MXN 160 for children
  • Airport shuttle fee: MXN 700 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (up to 11 years old)
  • Valet parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Emporio Reforma
Emporio Reforma Hotel
Emporio Reforma Hotel Mexico City
Emporio Reforma Mexico City
Emporio Hotel

Emporio Reforma Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

PERLA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The service at this hotel is the worst I have ever experienced. How is it possible to run out of food for room service? Very clean rooms but the worst customer service I have ever experienced.
Stayed 5 nights in Sep 2024

10/10 Excellent

Miguel

Stayed 3 nights in Sep 2024

10/10 Excellent

Delma

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent service and staff! They were very kind.
Stayed 3 nights in Aug 2024

8/10 Good

Nancy

The room was very spacious and clean but the water was not hot enough to take a comfortable shower.
Stayed 4 nights in Aug 2024

6/10 Okay

David

Travelled with family and small children, Travelled with group
Liked: Staff & service
My room was not very clean and housekeeping did not clean my bathroom floor or bathtub. Plus, maintenance was hammering away above my room from 11:00 pm to 4:00 am and could not get any sleep. I called the front desk several times but no one ever answered the phone. When I talked to the front desk the next morning, they claimed they were not aware of any noise complaints or ongoing maintenance. The next night, I heard the hammering at 7:30 pm so I decided to investigate. Maintenance was working in the restaurant kitchen late at night. I spoke to the maintenance manager and front desk and told them I would tolerate the noise until 10:00 pm. They eventually stopped the hammering around 10:00 pm.
Stayed 4 nights in Aug 2024

10/10 Excellent

Marisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emporio was very in a very convenient and extremely walkable. The hotel accommodated our handicap/wheelchair needs. We loved everything about this hotel especially their all you can eat buffet. Will definitely come back to Emporio.
Stayed 5 nights in Jul 2024

8/10 Good

Belem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and always a pleasure staying here. Their service is excellent.
Stayed 2 nights in Jul 2024

10/10 Excellent

Andres

Stayed 1 night in Jul 2024

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old & classic I love it
Stayed 1 night in Jul 2024

10/10 Excellent

Claudia, Chula Vista

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente gracias
Stayed 3 nights in Apr 2024

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024

10/10 Excellent

Engracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentera
Without inconvenience
Stayed 7 nights in Jun 2024

10/10 Excellent

andres

Stayed 1 night in Jun 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place very safe to walk around and the citt is beutiful
Stayed 3 nights in Jun 2024

6/10 Okay

Hilda

Travelled with family
Liked: Cleanliness
No hay fácil acceso de estacionamiento
Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Liked: Cleanliness, amenities
Thank you
Stayed 1 night in May 2024

10/10 Excellent

Maria Isela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Adam

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

ROBERTO

Too small
Stayed 1 night in May 2024

6/10 Okay

Sharmani Patricia Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Several things were not working in Emporio's favour when we arrived. Both the hotel's elecators had broken down and my husband and I and our bags had to squeeze into a tiny service lift to get to our room on the eleventh floor. Eventually, one of the lifts became serviceable again, but it took such a long time to move us between floors. Another annoying issue was the room cards would not work to let us into our room after we returned in the evenings. We had to go through the entirely frustrating issue of waiting for the lift to come up to our floor and then take us up again after the cards were reactivated. The airconditioning was also not performing as expected, though the staff were very attentive to our complaints and acted immediately to try to address the problem. They had to bring in a fan eventually. The staff at Emporio, I would say, are the hotel's biggest assets. All of them, from the reception to the maintenance crew to the rearaurant staff, were exceptional in their service. If not for them, Emporio would have nothing extraordinary to offer.
Stayed 4 nights in May 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

2/10 Terrible

cyril

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Front Desk staff very Rude. I guess because I am black because he treated the white and Hispanic visitors very Nicely. The hotel is a scam I am charge for two night when I only spend one night.
Stayed 2 nights in May 2024

10/10 Excellent

Aylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024