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Hotel Universal

1.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universal

LCD TV, DVD player
Exterior
Standard Room, 1 Double Bed | View from room
Standard Room, 1 Double Bed
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270
  • Tlatelolco Archaelogical Site
    11 min walk
  • Hamburguesas Saturnino
    2 min walk
  • Estacion F.C Hidalgo (destruida) Station
    3 min walk
  • Mexico City (MEX-Mexico City Intl.)
    14 min drive

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Room

Gran Hotel Panorama

Parking included
Free WiFi
Laundry
Room service
4.1 out of 5, Very good, (821)
The price is NZ$40
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Gran Hotel Panorama

About the area

Mexico City

With a stay at Hotel Universal in Mexico City (Downtown Mexico City), you'll be within a 5-minute drive of Paseo de la Reforma and Palacio de Bellas Artes. .This hotel is 2.5 mi (4 km) from Zócalo and 2.7 mi (4.3 km) from Basilica of Our Lady of Guadalupe.

What's nearby

  • Alameda Central - 4 min drive
  • Palacio de Bellas Artes - 4 min drive
  • Paseo de la Reforma - 4 min drive
  • Zócalo - 5 min drive
  • Basilica of Our Lady of Guadalupe - 6 min drive

Getting around

  • Estacion F.C Hidalgo (destruida) Station - 3 min walk
  • Mexico City Buenavista Station - 11 min drive
  • Benito Juarez International Airport (MEX) - 14 min drive

Restaurants

  • ‪Caldos de Gallina la Villa - ‬7 min walk
  • ‪Tortas don juan - ‬7 min walk
  • ‪Tortas Gigantes la Villa - ‬7 min walk
  • ‪Little Caesars Pizza - ‬4 min walk
  • ‪La kafeta - ‬7 min walk

About this property

Hotel Universal

Hotel with free parking, near Zócalo
Hotel Universal offers 42 accommodations with DVD players and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 42 guestrooms featuring DVD players and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include complimentary bottled water, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport and a garage

Family friendly

  • DVD player

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • LCD TV

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash

We should mention

Parking height restrictions apply

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Hotel Universal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 121 out of 314 reviews" "
Rating 8 - Good. 122 out of 314 reviews" "
Rating 6 - Okay. 44 out of 314 reviews" "
Rating 4 - Poor. 12 out of 314 reviews" "
Rating 2 - Terrible. 15 out of 314 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
rbojr
the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean and near the airport
Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024

8/10 Good

Abraham

Stayed 3 nights in Jan 2024

4/10 Poor

Doug

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Nathalie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Apr 2022

8/10 Good

Grzegorz, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.Close to public transportation.
Stayed 21 nights in Mar 2022

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Holly

Disliked: Staff & service, property conditions & facilities, room comfort
Unless you are a local, don't stay.
I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around. I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
Stayed 13 nights in Apr 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2021

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a couple of nights
OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
Stayed 2 nights in Jul 2019

8/10 Good

J.Bond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good hotel and cheap
It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
Stayed 5 nights in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Universal is chill
It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Stayed 1 night in Mar 2019

8/10 Good

Vacationer, Taiwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a nondescript yet peaceful area and I had a good sleep. The staff are nice and they let me check in early. It is a short walk to a local market, and walkable to two supermarkets. It is a bit far from tourist attractions as well as subway, but close to a metro bus station at which you can take the brt along the reforma Blvd to Alameda Central and other points of interest.
Stayed 3 nights in Jan 2019

6/10 Okay

Dy

Disliked: Cleanliness, property conditions & facilities
If you can use taxi or bus, it would be fine. Price is the strongest point above all.
Stayed 4 nights in Dec 2018

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018