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Crowne Plaza Cleveland Airport, an IHG Hotel

3.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crowne Plaza Cleveland Airport, an IHG Hotel

Sports facility
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Bar (on property)
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free airport shuttle
  • Room service
  • Parking available

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Southwest General Health Center
    ‪13 min walk‬
  • Baldwin Wallace College
    ‪3 min drive‬
  • Rocky River
    ‪5 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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Exterior

The Orbit Hotel, Trademark Collection by Wyndham

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Free airport shuttle
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (1275)
The price is NZ$196
for 1 room
includes taxes & fees
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About the area

Middleburg Heights

With a stay at Crowne Plaza Cleveland Airport, an IHG Hotel in Middleburg Heights, you'll be in the business district, just a 2-minute walk from Big Creek Reservation and 13 minutes by foot from Southwest General Health Center. .This hotel is 15.8 mi (25.5 km) from Huntington Bank Field and 14.6 mi (23.4 km) from Progressive Field.

What's nearby

  • Southwest General Health Center - 13 min walk
  • Baldwin Wallace College - 3 min drive
  • Southpark Mall - 7 min drive
  • I-X Center - 7 min drive
  • NASA Glenn Research Center - 12 min drive

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 20 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬6 min walk

About this property

Crowne Plaza Cleveland Airport, an IHG Hotel

Suburban hotel with airport shuttle service and area shuttle service
Crowne Plaza Cleveland Airport, an IHG Hotel offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
Stay in one of 238 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services. Guests can get around on the complimentary shuttle, which operates within 5 mi.
Satisfy your appetite for lunch or dinner at Tavolo 72, a restaurant which specializes in Italian cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Middleburg Heights? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (surcharge)
  • Free 24-hour return airport shuttle
  • Free local area shuttle up to 5 mi

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: USD 12.95 for adults and USD 7.95 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 360 out of 952 reviews" "
Rating 8 - Good. 287 out of 952 reviews" "
Rating 6 - Okay. 135 out of 952 reviews" "
Rating 4 - Poor. 92 out of 952 reviews" "
Rating 2 - Terrible. 78 out of 952 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Bradley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NEVER AGAIN, WENT TO CHECK IN AND WAS TOLD ROOM WAS NOT CLEAN. CAME BACK LATER TO CHECK IN AND WAS TOLD WE DID NOT HAVE A ROOM AS HOTEL WAS OVERBOOKED
Stayed 1 night in Oct 2024

2/10 Terrible

Todd

Travelled with family
Terrible!!!
I arrived at 4pm when check in time was 3pm. When i arrived there was a line at the front desk and nobody was getting rooms. I waited for 75 minutes to get a room. The worst hotel experience of my life.
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer, Clyde

Travelled with family
Disliked: Staff & service, amenities
Need more staff period! Room was not available at check in time came back 630 pm to be told they need to go into our rooms see if they were ready then. Mold in bathroom ceiling. No shampoo in bathroom. Mattress old and worn out. Toilet bowl brush laying in hallway outside our room.
Stayed 1 night in Oct 2024

2/10 Terrible

James

The hotel was overbook by a lot of rooms. We along with many others were turned away even though our room was already paid for.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total chaos-never again
Upon arrival even though I had a reservation they did not have any rooms available-we had to wait for rooms to be cleaned..I had booked a king bed-we did NOT have a king bed. 4 different times of leaving my room I could not get back in and had to go to the desk and have them reprogram the keycard-and everytime I had to wait in line behind numerous angry customers who had reservations and did not have a room to go to..I sat my beverage on the nightstand to go take a shower and when I came back it was covered in ants-my husband didn’t have any hot water when he took his shower. I know it’s probably not the staff that actually work at that hotels fault-all these places using third party booking makes things a mess and the staff are taking the brunt of the chaos..the police had to be called also while we were there due to so many angry customers. And I totally understand their frustration We have definitely learned our lesson. We will never stay at a crown plaza hotel again. I am sure I am leaving out other things that happened but at least people will know how we feel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Absolutely terrible!!!!!!!!
Absolutely the worst experience at any hotel I have ever experienced. Took over an hour to check in, to never get a room. They told me my card was declined and I showed them where it took the money out of my account, they 8 people in front of me came back to the front desk to tell the person at the desk all the rooms they checked into were all dirty. There was no hot water in the hotel which was confirmed by 3 different people already staying there. Unprofessional front desk. I ended up booking a hotel at a different location and still haven’t received a refund. Over 40 people in the lobby waiting to check in all to be told they didn’t have any rooms and it was 10 pm.
Stayed 1 night in Oct 2024

2/10 Terrible

Marsa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Despite a reservation we tried to check in and they did not have any rooms cleaned and ready @5 pm. Since we weren’t in a hurry and the staff told us it would be approximately an hour before we could check in , we left our number per their request so they could call us when ready . After 3.5 hours waiting they informed us there was no rooms left. We then had to scurry and try to find another hotel. Very disappointing!!!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Jennie

Travelled with family
Great hotel. Very clean and friendly staff
Stayed 1 night in Oct 2024

6/10 Okay

Dm

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Both shuttles were down. The one being pulled out of service for no brakes. Our flight was at 605 am and we needed to take the shuttle to the airport at 330 am which is when we found out there wasnt a shuttle. The regular driver was conveniently there using his personal vehicle that already had a sign saying rides were$20 a person so we had to pay$60 when the shuttle was supposed to be free and the reason we chose to stay there
Stayed 1 night in Oct 2024

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Patrick

Stayed 1 night in Sep 2024

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not satisfied with the hotel. When you do not have room service and go to the desk to ask for clean towels being told that if you are staying more than one night they do not supply clean towels and the desk person was very unprofessional about it. Plus there was one trash can in the bathroom. I will never stay at your hotel again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with family
Stayed 1 night in Sep 2024

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Alexis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our bed had ants in it, the shower wasn't thoroughly cleaned, We had a balcony view just to see disgusting puddles of rust and dirt.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to 71 is nice. The rooms are clean and comfortable. The staff was very nice. My husband enjoyed the coffee in the rooms.
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel overall was outdated and old. Bathrooms in room were not great. No soap. Tiny shampoo and conditioner samples. Definitely would not stay here again.
Stayed 1 night in Sep 2024

6/10 Okay

Tamara, Kansas City

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the rooms each day and didn’t tell me that they were not so had to get towels and soap. Just old felt unclean and TV was terrible with lines through it.
Stayed 2 nights in Sep 2024

2/10 Terrible

Pamela

Disliked: Staff & service, property conditions & facilities
We checked in and placed our bags in the room, from that moment until 1am we were unable ro reaccess our room, they had no other rooms and were not going to be able to get us into our room until morning when a manager would be in. Someone, not sure his position but was wonderful and got us in our room. When i asked in the morning for a manager i was told there was not one in. The staff was overall not helpful. The desk clerks did not believe that we could not get into our room. However the one person that did assist us says that it happens all the time. Save your money and stay somewhere cheaper.
Stayed 1 night in Aug 2024

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
check in took alone time. when entering lobby no staff was available to assist. Check in staff only spoke to ask for id and credit card then just placed card on counter. Did not even state our room number or even said hello. when we got into our room TV did not work. called front desk. Clerk was a male this time and was very short. Maintenance did bring a new remote that fixed issue about 1 1/2 later
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good quality. Hotel is older but it is clean and maintained well. Bedding is fantastic! Very comfortable bed with great pillows and mattress. The windows could use blackout curtains. There was a bit too much light coming in from the street, but overall a very pleasant and comfortable stay. The location is very good for getting to various parts of Cleveland and its suburbs, with I-71 being close by.
Stayed 2 nights in Aug 2024

2/10 Terrible

Bridget

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overbooked and still billed me. They refused to assist in the cancelation and had us wait an hour before telling us they had no rooms left. While we understood there was a storm prior to our arrival, we still felt the service we recieved was poor.
Stayed 4 nights in Aug 2024

6/10 Okay

Carol, erie

Had problem with double charging me. Had paid thru Expedia and they were going to charge me again.
Stayed 1 night in Aug 2024