Upon arrival, the staff were friendly and checked our bags as our room was not ready until 2pm. When we returned from a walk at 2pm, we were told our room was still not ready. We waited until 3pm for our room. When we entered our room, it was clean and well kept. After returning from our day excursions, we returned to our room to find that the air conditioning was leaking all over the floor at the room entrance creating a large puddle. When we contacted front desk to change rooms, they sent the doormen up to wipe down the floor, but another room was unavailable. In the morning, the puddle was even worse creating a hazard. At check out, the front desk was very apologetic and said we would be reimbursed for 30%. We will see if this reimbursement occurs.