I had the BEST stay at Kents Hill. To start with, I arrived at the hotel a day early by accident (I didn't realise), and the staff were so kind and accommodating, helping to find me a new room and booking. They let me check in early the next day into the original room I had booked, and were so friendly, all of the staff were kind. From reception to the spa, to breakfast and the cleaners, everyone was amazing! I am gluten and dairy intolerant and they provided gluten free breakfast options as well as alternative milks and yogurts which was a brilliant surprise. You also get free use of the Nuthfield Health spa; I used the sauna and steam room and hot tub everyday and it was a real treat.
I will 1000% be back, just for the hotel itself. The rooms were not particularly anything special, but the service from the staff made it worth it. Thanks so much!