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Hyatt Regency Hakone Resort and Spa

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Regency Hakone Resort and Spa

Room, 2 Single Beds, Mountain View | Mountain view
Room, 2 Single Beds (Tatami)
Lobby lounge
Hot springs
Couples treatment room(s), hot springs/mineral springs, body treatments

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Museum of Art
    9 min walk
  • Hakone Gora Park
    11 min walk
  • Sengokuhara Onsen
    13 min walk
  • Atsugi Air Base (NJA)
    80 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 56 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • 73 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

  • 56.2 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite

Regency, Executive Suite

  • 93 sq m
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

  • 67 sq m
  • Sleeps 6
  • 2 Twin Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (607)
Hotel Indigo Hakone Gora, an IHG Hotel

About the area

Hakone

With a stay at Hyatt Regency Hakone Resort and Spa in Hakone (Gora), you'll be within a 5-minute drive of Hakone Gora Park and Hakone Kowakien Yunessun. .This luxury resort is 1.4 mi (2.2 km) from Hakone Open Air Museum and 4.5 mi (7.3 km) from Sengokuhara Susuki Prairie.
View more Resorts in HakoneOpens in a new window

What's nearby

  • Hakone Gora Park - 11 min walk - 0.9 km
  • Hakone Kowakien Yunessun - 3 min drive - 2.2 km
  • Ōwakudani - 3 min drive - 2.0 km
  • Hakone Open Air Museum - 4 min drive - 2.2 km
  • Lake Ashi - 11 min drive - 10.4 km

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 15 min walk
  • Narita Intl. Airport (NRT) - 162 min drive

Restaurants

  • ‪COFFEE CAMP - ‬15 min walk
  • ‪みょうじん - ‬5 min drive
  • ‪GORA BREWERY & GRILL - ‬15 min walk
  • ‪ラウンジ花影 - ‬4 min drive
  • ‪リビングルーム - ‬1 min walk

About this property

Hyatt Regency Hakone Resort and Spa

Luxury Hakone resort in Gora with 3 restaurants
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hair dryers, and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 80 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including hot springs and a spa tub. Additional features at this resort include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Enjoy French cuisine at Dining Room Western, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. Planning an event in Hakone? This resort has 1141 square feet (106 square meters) of space consisting of conference space and meeting rooms. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required. Open daily.
Living Room - This lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return train station shuttle from 10:00 AM to 6:30 PM
  • Train station shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–10:30 AM: JPY 4859 per person
  • 3 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • Dining Room Western
  • Dining Room Sushi
  • Living Room

Things to do

  • Designer shops
  • Full-service spa
  • Hot springs
  • A hot tub

Family friendly

  • Children's dinnerware
  • DVD player
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Microwave (on request)
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (1141 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Electronic bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • DVD player
  • LCD TV

Food and drink

  • Microwave (on request)
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
  • Destination fee: JPY 150 per person, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 4859 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 630 out of 863 reviews" "
Rating 8 - Good. 181 out of 863 reviews" "
Rating 6 - Okay. 29 out of 863 reviews" "
Rating 4 - Poor. 15 out of 863 reviews" "
Rating 2 - Terrible. 8 out of 863 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

eri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

MISATO

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place but expensive
Stayed 3 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

takuya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary Chi Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent Room for the family, breakfast was great. Location can be a bit remote but there is a free hotel shuttle service with limited time slots. Best to rent a car to get the full tour of the area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleasant overall. The onsen was enjoyable, but it didn't stand out significantly. It appeared that more foreign guests were visiting the hotel than locals, affecting the atmosphere slightly. Some of these guests seemed to lack awareness or showed a disregard for local social customs, which was disappointing and made the atmosphere a little unpleasant.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and hot springs were fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Bart

Liked: Staff & service, property conditions & facilities
Our stay was incredible. Staff was ver attentive and accommodating. We hiked Mt. Fuji in one day. They were able to coordinate a 3am taxi pickup. The Onsen was incredible. Book here if you can!
Stayed 2 nights in Jul 2024

10/10 Excellent

Hania

Stayed 2 nights in Jul 2024

10/10 Excellent

Bethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

JANG HO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAY
고템바 아울렛 근처의 숙소를 찾다가 발견했습니다. 30분 정도 산길을 드라이브 해야되기 때문에 아울렛에서의 접근성은 그렇게 좋지는 않습니다. 오와쿠다니로 가는 케이블카역이 차로 3분 거리에 있어서 오와쿠다니 가기에는 매우 좋은 위치입니다. 호텔 자체가 굉장히 새련되고 예쁘고, 밤12시까지 하는 온천도 매력적입니다. 훌륭한 스태프가 잘 도와주고, 조식도 탑티어 입니다. 2명의 아기가 있어 다다미와 침대가 같이 있는 방으로 선택했는데, 아주 만족했습니다. 둘째가 배탈이 나서 흰죽을 주문했는데 아침, 점심에 메뉴에 없는 음식을 만들어주어서 너무 감사했습니다. 편안하게 2일 숙박했습니다. 추천합니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

James, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency Hakone was beautiful and the family really enjoyed the hospitality and the onsen!
Stayed 1 night in Jul 2024

10/10 Excellent

Ming Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place with friendly staff. I’m so grateful that they helped with taxi arrangement in a stormy day when checking out as the train was suspended
Stayed 1 night in Jun 2024

10/10 Excellent

KEIICHIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is outstanding. The size of the rooms, the kindness of the staff, the quality of the food, the spa and I could go on and on
Stayed 1 night in Jul 2024

10/10 Excellent

Darren

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel with good view and onsen
Stayed 1 night in Jun 2024

10/10 Excellent

Niko, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers free shuttles to near by train stations and some points of interest, and they will also provide pu k up if you call. That made it very easy to get around. The dining options are somewhat limited; however, the quality of everything we had were excellent. The staff was so polite and nice. They all spoke English, so it’s a good destination hotel for foreigners.
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

DUBARYS

Stayed 1 night in Jun 2024

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the highlight of our Japan trip. Such a beautiful, peaceful hotel; the staff and service was amazing. I would definitely come again.
Stayed 1 night in Jun 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible!
Stayed 2 nights in Jun 2024