Communication before arrivel seemed efficient. The staff were helpful, and were quickly able to het the air-conditioning in my room working. Sadly the whole Palazzo is badling in need of repair and renovation. The window frames are breaking up, and the carpets are filthy, need an industrial clean or replacement with replacement that is easier to clean on a daily basis. The fluff and grime at the edges of the carpets have months, if not years for dirt. At the end of two nights I felt very uncomfortable in the hotel. The canopy over the entrance was also filthy and hasn't been cleaned in years. The bathroom and bed lined were clean, and I think staff were working hard on a daily basis. I can only hope that the hotel will be closed for complete renovation, as the proportion and layout is good.
Good breakfast and helpful staff.. I did not get the feeling that there was a happy atmosphere in the hotel