We originally booked with the Luxe section of the hotel. When we got a the hotel, everything was fine. We asked for the parking and paid the 50$ with taxes to be able to park our car. When we got in the parking we found it full and hard to navigate. We managed to park the car without feeling sure it was a parking spot. When we got to the room, we found out that it wasn't renovated like the picture proposed. We looked for the mini fridge like it was said in the booking to put our lunches away, but we didn't find one.
When I went to prepare my bed for the night, I found an insect inside of it. We took back our stuff and went back to the reception desk to ask to be placed in an other room, not wanting to take any chances.
When we got to the reception, we showed a picture and a video to the reception clerk and his only answer was: "Well you know, travellers are from everywhere and it's normal to find such things." So we said we understand that but we are not staying in a room where there's bugs inside the beds. He said that he could refund us because the hotel was full for the weekend without offering to help us find something or a solution like it was our fault for that. There was a lady who was taking care of the Empire suites section of the building who came to our help. She first didn't looked surprised that we found bugs. she offered us to switch us for the Empire instead, but they only had king size room instead of a 2 beds like we had and they didn't offert anything els