The staff are so friendly and kind. However, I think the price is too expensive for the room, there’s nothing special as we booked the room with garden view. In the photo, it looks so nice but it’s just a room with window that you can look down for a very small garden.
Anyway, there’s a problem with toilet in our room, it couldn’t be flushed at all. When we talked to the staff, she and her manager kept saying that it’s fixed already. Until she came up and saw it herself, then she called her manager again for what she can do. At the end, I have 2 choices, either need to walk to the room next to us for the toilet there or need to go to another hotel. We didn’t want to move anymore so we decided to stay.
But they acted like that’s all when they should’ve shown more responsibility for this!! it’s not like it’s already solved and it’s done. Of course we’re not happy about this at all. So my boyfriend asked if we can have any discount or any compensation for this that’s how we got a free breakfast when they should’ve offered something first!!!