We’ve had a pleasant stay at Novotel.
The staff was courteous, the amenities were ok, and the ambiance was delightful.
However, there was an incident that left a sour note in an otherwise pleasant stay.
Upon my check-in night, we were greeted by an unwelcome guest, a cockroach in the room. Naturally, this was an unpleasant surprise and not something one expects in a hotel of this caliber. When I reported the incident to the administrator on duty, I was disheartened by their initial response. They seemed to try and shift the blame onto me, suggesting that the insect had entered when we opened an outside window. ( I was explicit in my explanation that it was my first room entry and no opening windows).
While I understand that bugs can find their way into any space, I found this explanation lacking in accountability and not customer friendly practice.
Apart from this unfortunate incident, stay was quite comfortable. The room was clean, spacious, and well-appointed.