6/10 Okay
Waqas
Travelled with family, Travelled with family and small children
31 Dec 2024
Disliked: Cleanliness, property conditions & facilities
My intention is to give a fair review so that other travellers can benefit from it. This PC hotel is very dated and in need for modernisation. There is a new wing and an old wing, you’ll be offered upgrade to delux rooms into old wing even if you booked standard rooms in the new wing. It’s not actually an upgrade because of the condition of these rooms. Fawad on the check-in desk was not honest and spoke rudely when explaining the options for upgrade. It seems the staff are incentivised around the busy periods to push new customers into old wing rooms. These rooms have broken lights and curtains with holes and even the sheets don’t feel clean, unless you beg the staff, getting your room serviced every day is also a difficult ask. This hotel gets very busy and the service level suffers as a result of it. Location is very central and good if you want to explore Lahore especially old town. Swimming pool and spa facilities are nice and usually not too crowded, however everything has an added price tag. I feel there are many other better options available in Lahore where you don’t pay extra just for the name and get similar or even better service.
Waqas
Stayed 2 nights in Dec 2024