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Heri Heights Hotel Apartments, SureStay Collection by BW

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

Outdoor pool
Hallway
Exterior
Reception
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
Kolobot Drive, off Arboretum Road, Nairobi
  • Arboretum
    14 min walk
  • City Market
    3 min drive
  • University of Nairobi
    5 min drive
  • Nairobi (WIL-Wilson)
    17 min drive

Room options

View all photos for Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking

  • 13 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking

Standard Apartment, 1 Queen Bed, Non Smoking

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking

  • 6 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Apartment, 1 Queen Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Standard Apartment, 1 Queen Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking

Standard Apartment, 2 Queen Beds, Non Smoking

  • 11 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Nairobi

With a stay at Heri Heights Hotel Apartments, SureStay Collection by BW in Nairobi (Kilimani), you'll be within a 5-minute drive of Uhuru Park and Kenyatta International Convention Centre. .This hotel is 2.7 mi (4.4 km) from Yaya Centre and 5.8 mi (9.3 km) from United Nations Office at Nairobi.

What's nearby

  • Uhuru Park - 3 min drive - 2.3 km
  • Kenyatta International Convention Centre - 4 min drive - 2.8 km
  • University of Nairobi - 5 min drive - 4.2 km
  • Yaya Centre - 6 min drive - 4.4 km
  • United Nations Office at Nairobi - 11 min drive - 9.4 km

Getting around

  • Syokimau Station - 26 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬3 min drive
  • ‪Blue Martini - ‬3 min drive
  • ‪Milan Kenya - ‬4 min drive
  • ‪Boulevard Hotel Nairobi - ‬4 min drive
  • ‪Amani ya Juu Garden Cafe - ‬17 min walk

About this property

Heri Heights Hotel Apartments, SureStay Collection by BW

Hotel with free parking, near Uhuru Park
Heri Heights Hotel Apartments, SureStay Collection by BW offers 46 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 46 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Palm Cafe, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Palm Cafe - This café serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour fitness centre
  • Access to nearby health club
  • Outdoor pool
  • Playground

Family friendly

  • Dining table
  • Full-sized fridge
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Separate living room
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware/dishes/utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Desk
  • Dryer
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Apartments
Heri Heights Serviced Nairobi
Heri Heights Serviced
Aparthotel Heri Heights Serviced Apartments Nairobi
Nairobi Heri Heights Serviced Apartments Aparthotel
Aparthotel Heri Heights Serviced Apartments
Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Nairobi
Heri Heights Serviced
Heri Heights Serviced Apartments
Heri Heights Hotel Apartments SureStay Collection by BW
Heri Heights Hotel Apartments, SureStay Collection by BW Hotel
Heri Heights Hotel Apartments, SureStay Collection by BW Nairobi

Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 40 reviews" "
Rating 8 - Good. 20 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing. Home away from home.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

p

Stayed 1 night in May 2023

8/10 Good

candace

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2022

8/10 Good

candace

Travelled with family
Liked: Room comfort
Good price Great size
This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022

6/10 Okay

Richard

Travelled with family
Liked: Room comfort
Could Be Better
Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021

10/10 Excellent

Elly

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

david

Liked: Cleanliness, room comfort
Nice place
Stayed 4 nights in Feb 2021

6/10 Okay

Temwa

Business traveller
Quiet and Convinient
It was ok
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nairobi
The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE CLEAN & RELAXING.
My stay at Heri Heights was very nice polite helpful staff makes it a more relaxed time spent. Although a taxi is required to venture out. I would recommend Heri Heights and am looking for another stay there some time later this year.
Stayed 5 nights in Feb 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heri Heights: Nairobi near town
Heri Heights is close to town, walking there or back through the university of Narobi residences area. The nearby Arboretum has attractive walking paths for a day break too. Cafe for breakfast and other meals means you seek outside options only when you want to. Kitchens are well enough equipped to allow you to self cater, and the hotel offers to shop for you at need. As a rule, meats are tastier but much smaller and tougher cuts than you may expect, and fruits and vegetables are varied and very good. Wireless internet is good and quick, though it can overload when the apartments are all full. Energy saving has upgraded some lighting to LED, with compact fluorescents in most standard bulb fittings. Wardrobe space is generous. Nairobi traffic is justly notorious. Especially at mornings and evenings, expect near gridlock and long travel times around town. You'll be able to get advice on how much time travel will need, if you need to arrive at a certain time.
Stayed 7 nights in Jun 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was served luke warm and cold, would not eat at the hotel if I was to book again. Other than that every thing else was very good and I would stay there again.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days at Heri Heights
A pleasant enough stay with no concerns.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and gym were closed but did not bother to update me before booking or compensate me. The manager really not nice. He did not hear the customer he only wants to be right

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable rooms and hotel
Overall it was good. The decor was nice and the room was very spacious. Staff was super flexible, I had an early check out so they delivered breakfast food the night before. Good apliances in the room. Down side Food at the cafe was bad and it took an hour to be served.

8/10 Good

Eugene, Mangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday at Nairobi
Wonderful stay. Very comfortable and enjoyable

6/10 Okay

Verified traveller

Disliked: Staff & service

8/10 Good

James, Boksburg South Africa

Liked: Cleanliness, property conditions & facilities, room comfort
Great Stay great people
It was very nice, just the night I booked in not everything was explained. like use of gym and pool area. Room door auto lock I locked myself out. Restaurant never always had what was on the menu. The staff was great ever one, and it seem the place is very safe and secure. I would recommend it to anyone.

8/10 Good

Jdworetz, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for stopover
We had a short stay in nairobi before setting off on on safari for masai and this place surpassed every expectation i could have had, a full kitchen, clean rooms. mosquito nets, wireless, gym, and free wifi all to a level of cleaniless i would expect from any western hotel. A little far from downtown with kenyan traffic, but worth it for the comfort and convenience