There is no 24 - hour desk, so I turned up at 2 pm just to pick up te key (room was paid for). Was not possible, but they ' would sent me a mail how to get in after 10 pm'. At 4.30 pm still no mail, so I started calling. Ater 6 calls still no mail (and by then my dinnerparty was starting). Was afraid I had nowhere to sleep, so I got my car out of the garage (breaking my fixed rate) and drove up there. (10 min by car). When I came in I heard ' it was just sent'. But when I opened my mail it turned out there were no entry instructions. They wanted a 100 euro deposit. Gave them the deposit after waiting about 20 minutes and drove back to my dinner party. I was furious, lost more that 1 hour and needed to engage in a new fixed amount for my car. But had I not done this, i had to sleep in my car...