The main reason we chose this property was because they advertised self-serve laundry, and we had just completed a 12 day European cruise and we had lot of laundry, which they did not!!!! (we figured they would have some kind of the coin operated machines, very disappointing)
Our Train got To Naples at about1:30, we had three large pieces of luggage and we got to the property about 10 minutes early so we figured we would leave our luggage there until the room is ready, after walking up the flight of stairs with our luggage to find out that no one was there and the doors were locked.
We went to a business next door and called the property number and they said someone will be there in 10 minutes. The person that came did not speak any English and didn't have any documents explaining how to access the property or how to use the locking system or anything. When we got to the room it was dirty, stains on the bed comforter, mold in the shower, the towel rack was barely above the bidet, the TV didn't work and the toilet seat was broken. We again called the property phone number, to complain about the condition of the room and we wanted to move rooms or cancel, she told us no cancelations, but she sent the girl back to room to clean the shower and try to fix the TV but she had to call someone else to fix it. We never saw a single person until the next morning when she made coffee and gave us a croissant, I guess that was the breakfast.