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Duomo Hermes Relais

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December 2024
January 2025

Photo gallery for Duomo Hermes Relais

Deluxe Room
Reception
Front of property
Reception
Deluxe Room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
305 Via Duomo, Naples, 80133
  • University of Naples Federico II
    4 min walk
  • Spaccanapoli
    6 min walk
  • Via San Gregorio Armeno
    7 min walk
  • Naples (NAP-Naples Intl.)
    37 min drive

Room options

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

  • 18 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the area

Naples

Located in Naples (Naples City Centre), Duomo Hermes Relais is within a 15-minute walk of Spaccanapoli and Port of Naples. .This guesthouse is 1.3 mi (2.1 km) from Piazza del Plebiscito and 1.3 mi (2.1 km) from Via Toledo.
View more Guest houses in NaplesOpens in a new window

What's nearby

  • Spaccanapoli - 6 min walk - 0.6 km
  • Port of Naples - 11 min walk - 1.0 km
  • Via Toledo - 18 min walk - 1.6 km
  • Molo Beverello Port - 20 min walk - 1.7 km
  • Piazza del Plebiscito - 2 min drive - 2.1 km

Getting around

  • Via Marina - Duomo Tram Stop - 2 min walk
  • Naples Central Station - 16 min walk
  • Naples Intl. Airport (NAP) - 37 min drive

Restaurants

  • ‪Bar Italia - ‬3 min walk
  • ‪Al Mio Bar - ‬4 min walk
  • ‪Dolce Amaro Caffe - ‬3 min walk
  • ‪Osteria Mattozzi - ‬3 min walk
  • ‪Napoliè - ‬2 min walk

About this property

Duomo Hermes Relais

Guesthouse in Naples, a short walk to Spaccanapoli
Duomo Hermes Relais offers 7 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 36-inch flat-screen televisions come with cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Make yourself at home in one of the 7 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Concierge services
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Lift door width (centimetres): 80
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 50
  • Hardwood flooring in room
  • 4 steps to reach property
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 36-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: EUR 30 for check-in between 8:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 2:00 PM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 10.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

This property charges mandatory cleaning fees per stay, collected at the property for Apartment, 2 Bedrooms and Studio, Annex Building (Via Bianchini, 26) bookings.

Optional extras

  • Airport shuttle fee: EUR 50.00 per vehicle (one-way)
  • Late check-in fee: EUR 30 for check-in between 8:00 PM and midnight
  • Late check-out fee: EUR 25 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hermes Inn Apartments Napoli
Hermes Inn Apartments
Hermes Inn Apartments Napoli Naples
Hermes Inn Apartments Napoli
Hermes Napoli Naples
Hermes Napoli
Guesthouse Hermes Inn Apartments Napoli Naples
Naples Hermes Inn Apartments Napoli Guesthouse
Guesthouse Hermes Inn Apartments Napoli
Hermes Inn Apartments Napoli Naples
Duomo Hermes Relais Naples
Hermes Inn Apartments Napoli
Duomo Hermes Relais Guesthouse
Duomo Hermes Relais Guesthouse Naples

Duomo Hermes Relais Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 144 reviews" "
Rating 8 - Good. 36 out of 144 reviews" "
Rating 6 - Okay. 12 out of 144 reviews" "
Rating 4 - Poor. 5 out of 144 reviews" "
Rating 2 - Terrible. 3 out of 144 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony was beautiful and room was comfortable
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were many door to this property that made it a bit hard to find but also made it safe from the street. The room was clean and quiet.
Stayed 2 nights in Jul 2024

6/10 Okay

Louise Holly

Liked: Cleanliness
Gated away from the main road
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay
The room was great! it was somewhat small but ok for one person. they gave me two free bottles of water in the fridge and the bathroom was very clean and small but had enough counterspace. my only complaint would be about the reception. I tried going to reception around 5pm on sat - when they're supposed to be open, however, no one was there. the person to contact on Whatsapp was fairly responsive but not when I absolutely needed it- like when I needed to check out. overall though, I'd stay here again
Stayed 3 nights in Jun 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was great! Gave us a guide of what to do in naples and some restaurant recs. The service was nice and I enjoyed the room. They had coffee and snacks for those who want it.
Stayed 1 night in May 2024

6/10 Okay

Mallory

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. We did a remote check in which was easy to follow and the hotel manager assisted us with the process. The room was a good size and we really liked the complimentary water and coffee. When planning the next phase of our trip, they were really helpful with giving us advice of where to go and prices for ferries to the Amalfi. Overall it was a great place to stay in Naples
Stayed 2 nights in Apr 2024

10/10 Excellent

Saki

Stayed 2 nights in Apr 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We enjoyed our stay here for a few nights exploring Naples and surrounding areas! The hotel is located around 10-15 walk from main train station. It was around 15 minute walk to the port where you can take a boat to Procida, Capri etc. Its easily walkable to all the tourist sights & shopping areas from here. The hotel was in a quiet courtyard so still managed to get a good sleep in busy Naples! The reception staff were great - using whatsapp to communicate and can keep your bags here on check out day when we had a later flight. We had bottled water on the first day, but this wasnt replenished on the other days which was maybe the only downside.
Stayed 4 nights in Mar 2024

10/10 Excellent

s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 3 nights in Mar 2024

10/10 Excellent

Kyu

6/10 Okay

Rod

Disliked: Staff & service
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
Stayed 1 night in Oct 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
Stayed 6 nights in Sep 2022

10/10 Excellent

Ane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
Stayed 4 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Jean

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
Stayed 3 nights in Jul 2019

10/10 Excellent

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
Stayed 2 nights in Jul 2019

2/10 Terrible

Tai

Disliked: Cleanliness, staff & service, room comfort
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
Stayed 4 nights in Jun 2019

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
Stayed 2 nights in Jun 2019

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
Stayed 3 nights in Jun 2019