4/10 Poor
Osman
23 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in took a long time. No directions given re: elevators, gym or pool. Room has a leak under the carpet. Bathroom with loud whistling noise lasting for minutes when you flush. Leaking tub and water tank. Plumber fixed the noise but said next time that extra hissing sound was not a leaky tank!!. Moved after 2 nights in this room to another room. Non working remote and telephone. Unacceptable level of service. Staff tried to help but it took longer than usual for repair men to show up and the plumber did not consider the leak when he came for the second time. The discrepancy between floors in terms of room basic services were too great to ignore. I was very disappointed and I did not get a reasonable compensation for wasted time complaining, getting issues resolved and moving from the leaky room to another room. Definitely not worth what I paid. I expect having an inhabitable room with basic working components and not to ask for fixing for everything.
Osman
Stayed 4 nights in Sep 2024