We stayed one night at the Big Bang hostel before our departure for our W-Trek in Patagonia. 5-10mins walk from the bus station which was key for our early departure to Patagonia, Pudeto. The Staff, the two brothers, their wifes and kids were amazing to us. They helped us book our returnung fights and stored extra bags we didn't need for the trek at the hostel despite not coming back to stay at the hostel after our séjour in Patagonia. They offered a hot shower the day we arrived before making it to the aeropuerto de Punta Arenas. However, "laundry facility" is offered on their website but to be striclty used by staff. My load cost me 5,000 pesos but was clean, dry, folded and ready within a couple hours. I, 10/10, recommend this hostel to anyone coming through Puerto Natales!!