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Best Western Executive Hotel Of New Haven - West Haven

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Executive Hotel Of New Haven - West Haven

Deluxe Room, 1 Queen Bed, Non Smoking
Fitness facility
Lobby
Exterior
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Room amenity

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Air conditioning
  • Housekeeping
  • Parking included
  • Laundry

Explore the area

Map
490 Saw Mill Rd, West Haven, CT, 06516
  • PEZ Visitor Center
    3 min drive
  • University of New Haven
    4 min drive
  • Sandy Point Beach
    11 min drive
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    13 min drive

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Standard Room, 2 Queen Beds, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 Queen Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed

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About the area

West Haven

When you stay at Best Western Executive Hotel Of New Haven - West Haven in West Haven, you'll be in the business district, within a 5-minute drive of PEZ Visitor Center and University of New Haven. .This hotel is 3.4 mi (5.5 km) from Yale University and 3.6 mi (5.8 km) from Yale-New Haven Hospital.

What's nearby

  • University of New Haven - 4 min drive - 3.8 km
  • Yale University - 5 min drive - 5.6 km
  • Yale-New Haven Hospital - 5 min drive - 5.8 km
  • Shubert Theater - 6 min drive - 6.9 km
  • Yale Bowl - 7 min drive - 6.6 km

Getting around

  • New Haven, CT (ZVE-New Haven Train Station) - 10 min drive
  • Bradley Intl. Airport (BDL) - 59 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Texas Roadhouse - ‬4 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Wendy's - ‬2 min drive

About this property

Best Western Executive Hotel Of New Haven - West Haven

Hotel with free breakfast, near PEZ Visitor Center
Best Western Executive Hotel Of New Haven - West Haven offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
A complimentary full breakfast is served on weekdays from 6:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in West Haven? This hotel has 30 square feet (3 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served between 6:00 AM and 9:30 AM on weekdays.

Languages

English, Filipino, German, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available weekdays 6:00 AM–9:30 AM

Things to do

  • Fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (30 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 37-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 13 2024 to November 22 2024 (dates subject to change):
  • Swimming pool
The property will be renovating from November 13 2024 to December 13 2024 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Executive Hotel
Best Western Executive Hotel West Haven
Best Western Executive West Haven
Best Western Hotel Executive
Best Western Executive Hotel New Haven west Haven
Best Western Executive New Haven west Haven
Best Western West Haven
West Haven Best Western
Executive Of Haven West Haven
Best Western Executive Hotel Of New Haven west Haven
Best Western Executive Hotel Of New Haven - West Haven Hotel

Best Western Executive Hotel Of New Haven - West Haven Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 379 out of 1003 reviews" "
Rating 8 - Good. 245 out of 1003 reviews" "
Rating 6 - Okay. 169 out of 1003 reviews" "
Rating 4 - Poor. 107 out of 1003 reviews" "
Rating 2 - Terrible. 103 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Not the Best Western name I know.
This Best Western is dated and seems like it is waiting for a brand change. It was not even close to being up to par with other BW's I have stayed in. There was no attention to any detail. It seemed that the employees just did not care. Small stuff but shows the lack of attention, the door knob for the bathroom was not aligned and loose, the TP holder roll was the wrong size for the holder and broken, dirt and debris in the hallway floors. Only one elevator was in working order. It was so slow it seemed like we were stuck between floors. I brought the issue up to the staff and they replied, "Yeah we know it is broke but we are not going o fix it until the slow season starts." It was August. We used the stairs mostly. I suggest the BW send a secret shopper to evaluate. We will never stay here again. Disappointed.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohsen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk are very polite and helpful.
Stayed 1 night in Sep 2024

4/10 Poor

Stephen

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Jacob

Stayed 3 nights in Aug 2024

10/10 Excellent

Jacklyn

Stayed 1 night in Aug 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service
Hotel was very clean but dated. I did have a goos stay.
Stayed 3 nights in Aug 2024

6/10 Okay

ivy

Stayed 1 night in Aug 2024

8/10 Good

Lynda

Travelled with group
Stayed 1 night in Jun 2024

8/10 Good

Jianxiong, LAS VEGAS

Liked: Cleanliness, staff & service
I have used Best Western a lot and it is one of my most favorite hotels. This time my experience was still good in general except for a few glitches. First, the elevators were not working properly. One stopped working completely and the other was moving extremely slowly. Second, the lock of my room stopped working completely and I had to find a maintenance staff to open it with a physical key. The knob for the shower was confusing. While the sign indicated cold water first, then hot water, it was actually the opposite. Other than that, everything else was great. The breakfast was good and the room service was great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Prashanth

Stayed 5 nights in Aug 2024

6/10 Okay

Tania

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The room wasn’t very clean, there was still trash from last guest. And the key didn’t work had to go multiple times to tell them that I could t get in my room. Breakfast was good. The staff was nice. Overall it was good
Stayed 1 night in Aug 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Dione M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
at night, it was very shady Don’t think there was enough of security Cars driving in and out of the parking lot
Stayed 2 nights in Aug 2024

6/10 Okay

bing

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

RAYMOND

Stayed 2 nights in Jul 2024

8/10 Good

Amber

Travelled with family
Disliked: Amenities, property conditions & facilities
The elevators need to be replaced, when we first arrived we were assigned a room on the 7th floor. We got in and pushed the button, the elevator doors closed and nothing happened for around 3-4 mins. Then it went to the 2nd floor and opened, closed again, and went back down to the 1st. Again, we tried, the doors stayed closed for 3-4 mins, went up to the 2nd floor, then back down to the first. Someone who worked in the hotel got in, swiped his badge and said the elevator is very slow. Again, doors closed, stopped at 2nd floor, but this time it went up to the 3rd. It took about 20 mins just to get to the 7th floor. The next morning we got in, pushed the lobby button and the elevator raced so fast down to the first floor I actually panicked because I thought it had broke and we were crashing. It was terrifying seeing the numbers change so quickly and it felt like I was in a rollercoaster. Aside from that terrifying experience the sink in our room was loose and the room was a bit dated. Clean but dated. Would not stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Claire

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

stephen

Travelled with family, Business traveller
Elevator was so slow, only one was working
Stayed 1 night in Aug 2024

4/10 Poor

Terence

Disliked: Cleanliness, property conditions & facilities
Very slow moving elevator. Cracked bathroom sink. Breakfast danish buns were obviously days old. Hallway had a bad odor. We will not stay here again
Stayed 3 nights in Aug 2024

2/10 Terrible

Amairani

Travelled with partner
Disliked: Amenities, property conditions & facilities
our bathroom toilet wouldn’t flush and the shower will overflow with water on top of that a staff member burger into our room at 1am while we were sleeping!! supposedly saying our room was not in order and that there was no one signed into this room when i checked in at 2pm??
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Stayed 1 night in Jul 2024

10/10 Excellent

RAYMOND, Farmington Hills

Stayed 3 nights in Aug 2024

6/10 Okay

Sharese, Brooklyn

Business traveller, Travelled with partner
Lighting in hallway is poor, elevator kept having issues, front desk customer service was ok. Hallways did not smell fresh. 2nd time staying here , 1st time not as bad but this time there were more unsavory activities like drug use nearby, we decided this will be our last stay .
Stayed 2 nights in Aug 2024

4/10 Poor

Josue

Stayed 1 night in Aug 2024