6/10 Okay
Alanna
21 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No thanks
I suppose I was naive when I thought booking a higher rated hotel would result in better service. Joke's on me! We arrived at 5:30. Check in is at 4. Our room wasn't ready. Not a huge deal. They said it would be half an hour later, so we sat in the lounge to wait. Our room wasn't ready until nearly TWO HOURS LATER! With New Orleans being the ultimate destination of our road trip, that is a two hour loss of exploration time. The people at the desk laughed at us for our frustration and were very condescending, making our first impression of New Orleans incredibly negative. When we finally got into our room it was fine. Not awesome. I paid for the large King so we would have two city views. Do not be fooled by the words "French Quarter" in the title of this hotel. It is not, in fact, in the French Quarter, and you do not, in fact, see the charming views of the Quarter from any window. The room did not have a dresser so we stored our clothes in piles on the floor (???!!!) and the bathroom door was sliding frosted glass that did not lock (???!!!). The bed was just okay. We could feel (and hear) bed springs. It was nice that we could log into our own Netflix on the room TV. It was clean. The towels were big. The required valet parking was very expensive. We were in walking distance of Bourbon Street which was awesome, and we could easily catch the street car from where we were. Ultimately, New Orleans was amazing - this hotel was the only bad thing I have to say about it.
Alanna
Stayed 3 nights in Oct 2024