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The Mercantile Hotel New Orleans

3.0 star property

Photo gallery for The Mercantile Hotel New Orleans

Bar (on property)
Lobby lounge
Executive Suite, 1 King Bed | City view
Exterior
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi

Explore the area

Map
727 South Peters Street, New Orleans, LA, 70130
  • Canal Street
    ‪8 min walk‬
  • Caesars New Orleans Casino
    ‪9 min walk‬
  • Bourbon Street
    ‪16 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Fridge, microwave, coffee/tea maker

Suite, 1 King Bed with Sofa bed

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bathtub

Suite, 1 King Bed with Sofa bed, Bathtub

Suite, 1 King Bed with Sofa bed, Bathtub

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds, Accessible

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

Suite, 1 Queen Bed with Sofa bed, Bathtub

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Bathtub

Suite, Multiple Beds, Bathtub | City view

Suite, Multiple Beds, Bathtub

  • 59 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Private kitchenette

Executive Suite, 1 King Bed

  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

New Orleans

Located in New Orleans (New Orleans Central Business District), The Mercantile Hotel New Orleans is a 4-minute walk from Ernest N. Morial Convention Center and 8 minutes by foot from Canal Street. .This eco-certified hotel is 0.6 mi (1 km) from Caesars New Orleans Casino and 0.8 mi (1.3 km) from Bourbon Street.

What's nearby

  • Ernest N. Morial Convention Center - 4 min walk - 0.3 km
  • Canal Street - 8 min walk - 0.7 km
  • Caesars New Orleans Casino - 9 min walk - 0.8 km
  • Port of New Orleans - 15 min walk - 1.3 km
  • Bourbon Street - 16 min walk - 1.4 km

Getting around

  • St Charles at Girod Stop - 7 min walk
  • New Orleans Union Passenger Terminal - 17 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Fulton Alley - ‬4 min walk
  • ‪Ruth's Chris Steak House - ‬4 min walk
  • ‪Ernst Cafe - ‬3 min walk
  • ‪Mulate's - ‬2 min walk
  • ‪Pêche - ‬4 min walk

About this property

The Mercantile Hotel New Orleans

Eco-certified hotel with free breakfast and a 24-hour front desk
The Mercantile Hotel New Orleans offers 90 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchenettes with refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Make yourself at home in one of the 90 individually decorated guestrooms, featuring kitchenettes with refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite from the snack bar/deli serving guests of The Mercantile Hotel New Orleans. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per day; includes in/out privileges)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Art gallery

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Living room
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Mercantile Hotel New Orleans
Mercantile Hotel
Mercantile New Orleans
The Mercantile Orleans Orleans
The Mercantile Hotel New Orleans Hotel
The Mercantile Hotel New Orleans New Orleans
The Mercantile Hotel New Orleans Hotel New Orleans

The Mercantile Hotel New Orleans Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 803 out of 1319 reviews
Rating 8 - Good. 271 out of 1319 reviews
Rating 6 - Okay. 138 out of 1319 reviews
Rating 4 - Poor. 51 out of 1319 reviews
Rating 2 - Terrible. 56 out of 1319 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zeb

Stayed 2 nights in Dec 2024

10/10 Excellent

Naga Sai Manju Akhilesh

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Visit
My husband and i visited New Orleans for the weekend. We loved our suite., it was clean, quiet and very comfortable. The Mercantile front desk staff members were helpful and polite. Really great visit! Nice, safe location. We are ao thankful for a wonderful stay at the Mercantile.
Stayed 2 nights in Dec 2024

4/10 Poor

Susan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed that there was no door between the bedroom and main room, hinges but no door, that there was no view or light from outside since all windows faced a brick wall, that housekeeping cost extra, that the hallway floor had the same piece of dental floss by the elevator for 3 days, that the front desk staff knew nothing and were unhelpful, that the soundtrack for breakfast was the loud incessant banging of the air hockey game being played every morning, and the paper thin walls let me hear the guy talking on the phone next door, but luckily for only one day.
Stayed 4 nights in Nov 2024

8/10 Good

Ethan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Stayed 1 night in Dec 2024

6/10 Okay

Regenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel. Front desk day and night crew were very nice. We enjoyed our stay. The elevator broke wich made our 2nd night less enjoyable. We had to take the stairs and was on the 7th floor. The bathroom sink didnt work but was ok because the other sink worked. In a very very good location. Walki g distance to restaurants, convention center and riverwalk. Casino real close
Stayed 2 nights in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Myasia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
My recent stay at The Mercantile was okay. It was nicer two years ago when I visited but it's still pretty good
Stayed 1 night in Dec 2024

10/10 Excellent

Pearlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe large room. Mostly quiet.
Other than the substantial “parking available” fee, everything went as planned. Breakfast was lacking in everything so I only went once in three days. Huge, mostly quietly room (wd 40 can fix the fire door squeak)
Stayed 3 nights in Dec 2024

8/10 Good

Rudra

Travelled with family
Liked: Cleanliness, staff & service, amenities
At the entry time the front desk staff was rude and not cooperative. We just checked in to put luggage and left immediately to see around. When we came back at 8 PM, I asked the same staff that the room heater was not working and the room was too cold. She literally didn’t pay any attention. Also, she refused to provide extra blanket. At 11 PM, I came back to front desk as the room was too cold. The attendance at that time offered us to shift to new room but it was a hassle at night. She provided extra blanket. This incident could be solved immediately as I reported earlier. This property will charge 48 dollar to provide parking. Otherwise, you have to find our roadside parking on your own. Their breakfast was outstanding at the property.
Stayed 1 night in Dec 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the French Quarter!
Stayed 3 nights in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast. Guest services was excellent and the room was nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 1 night in Dec 2024

6/10 Okay

Jayasathya

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice property very walkable to the things you want to do in the CBD and French Quarter. However, the real star is their service. Every person I dealt with at this hotel went above and beyond to give great service. Desk people, breakfast servers, even the general manager. Honestly the best service I have gotten in a long time. I can’t recommend it enough.
Stayed 4 nights in Dec 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Breyanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was truly exceptional. They could update their amenities but overall safe, clean, and spacious! Would recommend and coming back
Stayed 1 night in Dec 2024

8/10 Good

Guilid

Liked: Cleanliness, property conditions & facilities
Good 4.5
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Symphony was excellent (excuse the spelling of her name) she helped tremendously. The hotel was clean, quiet and wonderful. Will stay again when we visit longer. Thank you. P.S. please fix the espresso maker..😊

8/10 Good

Lair Luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price!
Stayed 1 night in Dec 2024

10/10 Excellent

Dana Stone

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Orleans Boutique Hotel
Great place. Decorated super cute for the holidays. Had lots of room in our suite with living area and bedroom.
Front of hotel
Fun area inside of hotel
Breakfast bar area
Area to buy snacks and trinkets
Stayed 1 night in Dec 2024

10/10 Excellent

Camryn

Stayed 1 night in Dec 2024

6/10 Okay

Craig

Liked: Cleanliness
Generally run down. In - room fridge did not work, staff couldn't be bothered to bring coffee (K-cups) to the room.
Stayed 4 nights in Dec 2024