2/10 Terrible
Gabriel
Travelled with partner
18 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The listing on Expedia has this property at 3.4/5. This is deceiving as the hotel is in shambles. I was given a room that hadn’t begun cleaning yet, and after going back to the lobby to get another room, I was given access to room 412. The staff assured me it was clean, before going up the elevator that sounded like it could fail at any moment. The second room appeared to have been clean like they said, but it was still in poor condition. The door lock/latch was missing 3 of the 4 screws holding it on (signs of a previous break in.) The towels were stained, and the window’s rolling shades were torn and ripped. Shortly after arriving in the room I decided I was going to attempt a nap since I was tired from my travels, but before I could get in the bed, I felt something wet under my bare foot right next to the bed by the window. It was HUMAN FECES. We immediately packed our things and left the room. The hotel staff said I had to contact Expedia to try and get a refund since the booking period had already started. After a phone call to Expedia in the hotel lobby, the man at the front desk said that he had spoken with his boss and they were going to issue the refund. No money has been returned to me and the booking was canceled 5 days ago. Through email, Expedia offered a $78 credit for my $623.75 booking. That is not a full refund.
Why is this hotel listed on Expedia at all? The way The Brooklyn operates is shameful, and no one should book Expedia for their travels.
Gabriel
Stayed 3 nights in Aug 2025