We booked this hotel expecting a great visit, but that was not the case. First when we walked in, the staff were very rude, there was only one elevator that worked and took very long to come to each floor. When we went to our floor, we immediately smelled people smoking weed which really bugged me and my family with kids. Next we walked in our room and the portion size of the shampoos were tiny and not enough for one person!!
This hotel is not eco friendly at all, the shampoo they gave us had barely anything inside it and mostly pure plastic!
Usually every hotel has water and something free as a welcome but this hotel had nothing, not even WATER!!
We asked the staff for towels and they said we can’t have anymore because we already have, but we are 4 people we needed extra!! I wanted to fight with the staff, they were SO Rude. PLEASE EXPEDIA REMOVE BEST WESTERN PLUS HOTEL FROM YOUR APP, IT REMOVES THE TRUST FROM THIS APP!!!