Every time I am back in Vietnam, I made a trip to Nha Trang city since I love this city. This is my first time to stay at the Sheraton (I stayed at the Intercontinental twice and at the Best Western Havana twice before the Covid-19). My review is based on my experiences with the Intercontinental hotel next to the Sheraton.
Overall I am very pleased and happy with the hotel and the hotel staffs. Since they are competing to each other, both hotel are having almost identical services and trying to make guests to be happy during their stay. I would say that the Intercontinental is better but not a lot; if I have to choose between the two hotel, I will choose the Sheraton.
What I like: Hotel staffs, breakfast area and staffs, the swimming pool, the security guards in the 2nd basement, the view from the room, the quiet, the cleanliness, the Club Lounge and staffs.
What need to be improved: (1) telephone is not working in the suite (2) lights inside the suite need to be checked to make sure they are lighted up, (3) carpet in the suite is too old, (4) the "Auto" mode of the two central air controllers in the suite is not working so they keep both the AC fans running 24/24 at high speed and noisy (5) the front desk did not offer a courtesy call asking guest if need assistant with luggage at check out time
I hope to be back.