We arrived from New York, after 9 hours flight and bad sleep.
Two people sitting in reception small area, one busy with some bills and calculation on computer, other guy on the phone. Waited standing for a good two minutes may be three. Neither one acknowledged us or at least say something like: I will be with you shortly.
Until I realized I am too polite and they are too ignorant.
Then asked; can one of you give us our room. The one on the phone pointed he is busy on phone.
Waited, after another minute or two, eventually bill calculating guy looked at us and asked for passports to give us room. As a 71 year old engineer, I though I am qualified to teach those ignorant people and said ; If i am on the phone at work and someone arrives and need me, I make the phone conversation short to address the client. You should do the same, it is common sense.
May be hotel management should give them training. But, what if the bill calculating guy was the manager!
This is a two star hotel by North American standard yet rated 4 star! Hotel pictures are deceptive. Reception area vey smal had a few stools, no sofa. Bathroom and shower was renovated and was good. Hotel location was close to Nice main rail station and was good.
Bad customer service was my main concern.