8/10 Good
christine
25 Nov 2024
Liked: Cleanliness
The staff at Heliotel are the best: helpful, informative, professional, brand loyal and discreet. Check in was seamless and staff dealt with a few room issues well and fairly. Customer service must be their goal which is superb. From the cleaning staff to the front desk, the staff are superb. Over a decade of coming here for often long periods, the staff and service at Heliotel make my decision to return easy. The apartment in November was warm. My Internet went down but within an hour was fixed by a competent wifi guy.. will return.
Cons: older apt hotels need constant upgrading which Heliotel is doing
christine
Stayed 7 nights in Nov 2024