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Hotel Puerta del Sur

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta del Sur

Garden
Lobby sitting area
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
View from room
Garden

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Parking included

Explore the area

Map
Los Lingues 950 Isla Teja, Valdivia, Los Lagos, 5090000
  • Rio Cruces Bridge
    2 min walk
  • La Bota Cervecera Brew Restaurant
    8 min walk
  • Terminal Valdivia
    4 min drive
  • Valdivia (ZAL-Pichoy)
    3 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin with Terrace

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin with Terrace

  • River view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Twin

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin

  • 30 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King con Terraza

View from room

Superior King con Terraza

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout curtains

Superior King

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Melillanca

Breakfast included
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (36)
The price is NZ$155
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hotel Melillanca

About the area

Valdivia

When you stay at Hotel Puerta del Sur in Valdivia, you'll be connected to the convention center, just steps from Rio Cruces Bridge and 11 minutes by foot from Parque Saval. .This hotel is 0.9 mi (1.5 km) from Pedro de Valdivia Bridge and 1.1 mi (1.7 km) from Casino Mundo Dreams.

What's nearby

  • Parque Saval - 11 min walk
  • Casino Mundo Dreams - 2 min drive
  • Costanera Arturo Prat - 2 min drive
  • Valdivia Square - 3 min drive
  • Calle-Calle Bridge - 5 min drive

Getting around

  • Antilhue Station - 40 min drive
  • Valdivia (ZAL-Pichoy) - 3 min drive

Restaurants

  • ‪Planeta Brunch - ‬3 min drive
  • ‪Sweet & Gourmet - ‬14 min walk
  • ‪El Bunker - ‬12 min walk
  • ‪Bar Bundor - ‬13 min walk
  • ‪La Bota Cervecera Brew Restaurant - ‬8 min walk

About this property

Hotel Puerta del Sur

Riverfront Valdivia hotel connected to the convention center, steps from Rio Cruces Bridge
Hotel Puerta del Sur offers 40 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

3 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.
Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Dip into one of the 3 spa tubs or enjoy other recreational amenities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 10:30 AM.
Hotel Puerta del Sur has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Local area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 3 hot tubs
  • Children's pool
  • Fitness centre
  • Paddleboards on-site
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Dock
  • Garden
  • Marina on site
  • Nature reserve
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 45.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CLP 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed

We should mention

The seasonal pool will be open from December to March
Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Puerta del Sur
Hotel Puerta del Sur Valdivia
Puerta del Sur
Puerta del Sur Valdivia
Hotel Puerta Sur Valdivia
Hotel Puerta Sur
Puerta Sur Valdivia
Hotel Puerta del Sur Hotel
Hotel Puerta del Sur Valdivia
Hotel Puerta del Sur Hotel Valdivia

Hotel Puerta del Sur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 77 reviews" "
Rating 8 - Good. 32 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 1 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

todd

Business traveller
Not bad, but not great.
I was disappointed with this hotel. The breakfast was a bare minimum, hardly a buffet. I dined in the restaurant Botanico for dinner and i found it expensive and not that good. The hotel is also a bit hidden from the center of town. In their defense, it appears the hotel is not finished. The elevator wasn’t working and there was plenty of construction going on. I am not usually a complainer, but I won’t stay here on my next trip to Valdivia.
Stayed 1 night in Aug 2024

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Stayed 1 night in Jun 2024

10/10 Excellent

Yenny A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the view from our room of the river was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Eduardo Suarez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good!
Stayed 1 night in Mar 2024

10/10 Excellent

letizia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Enrique

Travelled with partner
Liked: Cleanliness, staff & service
Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Stayed 1 night in Nov 2023

8/10 Good

Eduardo S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It's a nice hotel, well located, very quiet and beautiful view of the river.
Stayed 1 night in Oct 2023

10/10 Excellent

ingrid, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Stayed 1 night in Sep 2023

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with river view
Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Stayed 1 night in Sep 2023

8/10 Good

teresa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Pat, Arizona, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoyed our stay at the hotel although we must have visited in the off season because there weren't many guests. The hotel staff was extremely friendly and helpful although we experienced a language barrier so did not find out everything we could have if we spoke Spanish. The grounds are excellent with beautiful plants, a pool/spa and bar and a launch on the river. We thought the beds comfortable and bathroom spacious. We were disappointed that the cable was limiting to non-Spanish speakers.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel in beautiful grounds.
Great place for relaxation, peace and quiet. Unfortunately we were unable to make use of the facilities as we were only passing through on an overnight stay. Would thoroughly recommend this as one of the better hotels we stayed in.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dan, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for the price
Older luxury hotel with determined staff made for a pleasant stay. Staff was very friendly, though language was a bit challenging. The grounds and ambience were pretty amazing. Our room was very large and clean. The plumbing needs some work with sputtering water at times. All in all I would definitely reccomend.

10/10 Excellent

Gustavo, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at a good price.
I have no complaints. It's a bit far from main town, but it's worth the walk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Valdivia
The location was perhaps the best of hotels we saw while walking all over Valdivia. It is on Isla Teja, and extremely enjoyable university district. We walked comfortably all over the Isla and it was great. restaraunts in walking distance (several kilometers) were outstanding. The main fish marketplace is about a 10-15 min. walk. Very easy, although the weather was spectacular when we were there in early November.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and park ext to the river
Nice and confortable. Well trained and friendly personnel, an excelent bar, easy access and car parking. Near the center of Valdivia and the riverside drive. A fine combination of Nature and confort

6/10 Okay

Gudrun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but attempt to overcharge at check-out
I initially really liked the hotel - beautiful setting, very quiet, very comfortable beds, good breakfast buffet, large pool. However, for me, that was overshadowed by my check-out experience. First, the girl at the reception tried to charge me DOUBLE my confirmed Expedia rate. After discussion, she went down twice with the amount, but still tried to charge me USD 50 over what was agreed. Even when she finally gave in and "allowed" me to pay the confirmed amount, she still tried to hide the overcharge in the Dollar / Peso conversion. I don't know if it was simple incompetence or a willful attempt to overcharge, but I don't really care. Through it all, she made me feel that it was all my fault. Very frustrating, and three days of relaxation were for nothing. Wouldn't go there again, Valdivia has other nice hotels.

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Necesitan Renovarse
Asensor malo, infrastructra bastante deteriorada, servicio basico tirando para malo
Stayed 1 night in Aug 2024